Customer Testimonials

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DealerRater Feb 12, 2025

I believe Aaron was my Rep who was very pleasant and had excellent customer service which means a lot to me! Thank you Aaron and keep up the good customer service it’s very important!

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DealerRater Feb 12, 2025

I always come back because their work is always efficient and I’ve never had any problems with my car. My service advisor was very helpful and professional. I’m a very happy Honda customer

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DealerRater Feb 12, 2025

Great service was provided and George was very helpful with taking care of my car.

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Google Feb 12, 2025

Albert made it easy. Knowledgeable and friendly.

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Google Feb 12, 2025

Definitely my number 1 place to go to for any car maintenance needs. I been going for years and Miguel Cabrera is always helping me with a smile and the most professional attitude. Thank you for helping me always

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DealerRater Feb 12, 2025

Julie was super friendly and helpful. I would gladly have her help me every time I come back.

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DealerRater Feb 12, 2025

Julie Canales was great as well as Geo tech they always take care of me .

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DealerRater Feb 12, 2025

Quick service and very helpful, I was able to get everything done that I needed

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DealerRater Feb 12, 2025

I receive quick convenient appointment. I like the comfort and cleanliness of the lobby area.

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Google Feb 12, 2025

Great service Trevor Rodriguez was very helpful.

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Google Feb 12, 2025

Cerritos Honda is a one-stop shop for making sure your vehicle is fully well and taken care of. Excellent service, with clear communication to take care of your vehicle's needs. Always appreciated. Thank you.

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Google Feb 12, 2025

Great customer service. And gave a courtesy call after service was done and it’s very much appreciated 🙂

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DealerRater Feb 11, 2025

Service writer was knowledgeable, wait was reasonable. Would have appreciated a working coffee/refreshment center.

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DealerRater Feb 11, 2025

Great service have been using this dealer for years. Always do my leases with Linda who is very good

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Google Feb 11, 2025

Excellent care and super fast service

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Google Feb 10, 2025

responsibe n prompt.

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DealerRater Feb 10, 2025

Advisor was timely and professional. I waited for the car in the lobby and once it was completed, I received a text and call.

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Google Feb 10, 2025

Is a fast and Very good customer service.

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DealerRater Feb 10, 2025

The service was very good. Setting up the appointment was easy. My recall was done the same time as my service.

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DealerRater Feb 10, 2025

Norm Reeves Honda Supercenter Cerritos made the process of buying my first car super easy! Everyone was really nice and very attentive.

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DealerRater Feb 10, 2025

The service I was provided was promising and fast. I’d like to thank Robert Gonzalez, the service advisor, for his help on providing the service I requested for my Civic.

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Google Feb 10, 2025

Very smooth! no problems problems

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Google Feb 10, 2025

great communication and fast service !

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DealerRater Feb 8, 2025

Norm Reeves Honda has a great Service department! Julie Canales it’s always very friendly and attentive to my needs.

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DealerRater Feb 7, 2025

Mazen was the best, he found out our needs and filled them, we were looking at one car but after listening to what we needed it for he sold us something way better than what we thought we needed. The finance dept was great and filled our needs too.

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DealerRater Feb 7, 2025

I had Positive interactions with the people at Norm Reeves & everyone was kind and helpful

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DealerRater Feb 7, 2025

Fast and easy. I got the car I wanted and I am happy with my purchase.

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Google Feb 7, 2025

Norm Reeves Honda is AWESOME ! Their service team takes very good care of all my vehicles every visit! Always satisfied and wonderful customer service! Thank you Ruben & Trevor !!

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Google Feb 7, 2025

(Translated by Google) Excellent treatment, I have had my car for 5 years and I have not had any problems with the car. I always do my service at El Diler and they do not charge me much, honesty and quality of service, I recommend it 100%. My son already bought his car from Honda (Original) Excelente trato, Tengo 5 años con mi carro y no etenido ningun problema con El carro siemire hago mi servicio en El Diler y no me cobran mucho ,honestidad y calida de servicio lo recomiendo100%. Mi hijo ya compro su carro en Honda

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DealerRater Feb 7, 2025

Never an appointment usually in and out in a couple of hours. All are polite and courteous and helpful.

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Google Feb 7, 2025

Ash was great and the whole team took care of me. I got my dream car thanks to you

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DealerRater Feb 5, 2025

Miguel was professional and explained everything well to me. The repair was quick and I truly appreciated the loaner car.

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Google Feb 5, 2025

(Translated by Google) The salesman Francisco Garduño was very kind to us and gave us several options without any price to buy the car and my wife and I liked it and I recommend that dealer from Cerritos CA. (Original) El vendedor Francisco Garduño fue muy amable con nosotros y nos dio varias opciones sin ninguna precion para comprar el auto y eso ami esposa y yo nos gustó yo lo recomiendo ese diler de Cerritos CA.

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DealerRater Feb 5, 2025

This is my first time bringing my car to get service and this wont be my last thanks to the great customer service that was provided by Oscar Ortega. He is a great service advisor making sure to go into detail on what was done to the car making sure you leave with a piece of mind. Till nextime 10/10 on my book.

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Google Feb 5, 2025

I always have a good experience here. I trust them to do a good job and they always do.

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Google Feb 5, 2025

Very satisfied with the service and will highly recommend Trevor Rodriguez as tech person, very professional and knows how to manage customer needs.

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DealerRater Feb 5, 2025

Great customer service and location. Much appreciated taking care of my car and my car service needs.

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Google Feb 5, 2025

Kim is the best person to work with, she will take care of you and treat you like family! Thank you Kim for all the help before my baby arrived❤️

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DealerRater Feb 5, 2025

Always nice and friendly. They complete all services needed and my truck runs great! I have confidence that they did all the work that was necessary and required!

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DealerRater Feb 4, 2025

The dealers was able to schedule a visit on the same day and took care rear brakes in 2 hours. Great service all around from beginning to end.

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Google Feb 4, 2025

Great the service is always outstanding!

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DealerRater Feb 4, 2025

No xx dealership, Michael worked with me over the phone and was very helpful and friendly.

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Google Feb 4, 2025

Kim Lujan is the most helpful and informative salesperson I’ve ever encountered. This is the 4th vehicle we have leased from Kim. She is the only person who I recommend.

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DealerRater Feb 4, 2025

Courteous and know what they are doing. Keep up the great service. Thank you Juli

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Google Feb 4, 2025

Great service! Communication from staff members at service department about my vehicle was also great

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Google Feb 4, 2025

They get there work done fast and leave your car in an excellent condition

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Google Feb 4, 2025

I had an amazing experience with the service! I was so happy to be accommodated on the same day, which was incredibly convenient. Miguel was courteous, professional, and very attentive to my needs. His exceptional customer service made the entire process smooth and stress-free. I’m so happy to have peace of mind again! I truly appreciate the efficiency and kindness of the staff. Thank you for the outstanding service—I will definitely recommend it to others!

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Google Feb 4, 2025

Leo is the best!!!!!!

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Google Feb 3, 2025

Good customer service

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DealerRater Feb 3, 2025

The staff was helpful and informative, the process had zero friction. The vehicle I had in mind was in stock I’m grateful for the entire experience!

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Google Feb 3, 2025

Everything went so so smooth and quick. Ms Susannah Yim was great in listening to my request. I had a good discount. No time was waisted. Would recommend her and the dealer to everyone.

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DealerRater Feb 3, 2025

Susanna is a gem! 2nd time purchasing from Norm Reeves with Susanna. She is quick, thorough, and knowledgeable.

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Facebook Feb 3, 2025

Javier is the best Service Advisor, he indeed is a skilled, helpful, and reliable individual and has amazing customer relations. He dealt with our 2 vehicles for recall, efficiently and professionally. Kudos to you Javier.

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Google Feb 3, 2025

Excellent

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DealerRater Feb 2, 2025

Susana Yim helped to find and buy CR-V Hybrid Sport-L for a great price with matching color and option. I recommend her with confidence.

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Google Feb 2, 2025

I had a great experience at Norm Reeves Honda in Cerritos from the moment I drove on the lot. Anthony was the representative who greeted and helped my wife and I purchase the car we needed. He was very helpful and knowledgeable with the inventory they had and answered all of our questions. When it came down to "talk business", which is the part which most customers dread, Anthony made the process smooth by helping us get the right price. He was open minded and made our experience personal which is what I respected the most. I would ...

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Google Feb 2, 2025

Had a great and seamless process with Christy! She was attentive, patient, and provides options that meet the customer needs. Will return to her and refer her to any of my friends and family for any Honda needs.

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DealerRater Feb 1, 2025

Our recent car buying experience at Norm reeves cerritos was absolutely fantastic! Christy Nuval was incredibly helpful, knowledgeable, and patient throughout the entire process, ensuring we found the perfect vehicle at a great price. No pressure tactics, just genuine customer service. I highly recommend this dealership. -Ilocanocouple

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DealerRater Feb 1, 2025

Paco helped us out and gave my mom the car she wanted. He’s super helpful and assisted us with all our questions. Recommend him for anyone anytime

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Google Jan 31, 2025

I just wanted to say what a great experience i had thanks to Samantha alejo. She helped me with getting myself into a brand new Honda civic, she knew exactly what I wanted in features and size and everything went so smooth! I love my new car thanks again Samantha!

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DealerRater Jan 31, 2025

I found it’s better to go get service after lunch time. I didn’t wait that long for my oil change. The service is great and I will continue to come here for my car services.

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DealerRater Jan 31, 2025

Great customer service! Our sales rep Meysam was absolutely amazing and wonderful and took great care of our needs for a car. Process was smooth and easy. Extremely happy with how wonderful everyone was to us at the dealership and we love our new Honda Prologue! Thank you Meysam for helping us!

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DealerRater Jan 31, 2025

Our experience with the technicians and the rest of the team has always been a wonderful experience explain everything to the detail and fast service, very happy

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Google Jan 31, 2025

Juan Prado is the best. Tony in service is great also. Thank you Guys

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DealerRater Jan 31, 2025

The people were great. Answered all of my questions. The only bad thing I can say, if it’s a bad thing there wasn’t complimentary coffee.. honestly that was the only disappointment I can say.. If the owners read this please let your customers have coffee on the house. If you guys are the #1 dealership, providing coffee shouldn’t be a problem I paid 3 dollars for the coffee Machine they had. And it was broke. But other than that everything was great!!

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Google Jan 31, 2025

Great customer services by Mike Vasquez

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Google Jan 30, 2025

Very fast

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DealerRater Jan 30, 2025

Great deals on great cars, easy to work with, helpful, and got it done for us!

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DealerRater Jan 30, 2025

Coming to this location I have the best advisor and best service. All my questions are always answered

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Google Jan 29, 2025

I went to the Honda for the safety recalled and Leo was very nice and patient. Thank you for much for your great customer service 👍

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DealerRater Jan 29, 2025

Great customer service from Robert Gonzales. Made me feel like a valued customer. I would recommend him to my family and friends

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DealerRater Jan 29, 2025

The service was very good, faster than most other dealer shops that I’ve been to.

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Google Jan 29, 2025

Dealership is always clean and organized, and leo Lazcano is the best! He is very friendly and knowledgeable. He is also very approachable about any questions or concerns I've had about my car. I will come back to this dealership for his flawless customer service alone. I will no longer take my Honda's anywhere else, thanks to Leo Lazcano! You guys have a great employee who needs to be rewarded for his exceptional performance. He deserves a raise! Thanks, Leo!

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Google Jan 29, 2025

Customer Service is great! Very attentive.

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Google Jan 29, 2025

I recently had my oil changed at Norm Reeves Honda and I was really impressed with the service. From start to finish, everything was smooth. The scheduling was easy, and I was able to get an appointment at a convenient time. When I arrived, the staff was friendly and professional, explaining what would be done and how long it would take. The waiting area was comfortable, with free shuttle service to and from the local mall every 10minutes. The oil change itself was done quickly, and the service advisor even suggested a repair, which I appreciated. The price was fair, ...

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DealerRater Jan 29, 2025

Pleasant experience. Service writer was polite and friendly. Took care of my car and her follow up was perfect.

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DealerRater Jan 29, 2025

It was a good experience, the dealer was so nice and approachable, excellent service provided by the first man that we spoke with.

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