Customer Testimonials

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DealerRater May 12, 2025

Brian was very kind and helpful and he made my first car buying experience great and easy!

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DealerRater May 12, 2025

Servicing my car is simple and fast with great friendly nice service from Honda employees

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Google May 11, 2025

(Translated by Google) Very good service, they are friendly with the customer, recommended (Original) Muy buena la atención son amables con el cliente recomendable

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DealerRater May 11, 2025

There’s a reason I’ve been using this dealership for over five years. My service advisor is knowledgeable, friendly and helpful. The service department does quality work

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DealerRater May 11, 2025

Went looking for used cars but ended up with a new vehicle. I was so happy with the purchase. Lili the lady that helped us was so nice. She gave us so much information and worked very well with us. Happy to have stopped by today.

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Google May 11, 2025

I got helped by Lili Mares. She was so helpful and very nice. Lili made it such a great experience. I was able to get a very nice car.

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DealerRater May 11, 2025

Susanna was amazing! She understood exactly what I wanted and worked to make sure I could get it. She was very efficient & made sure to get me in and out.

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DealerRater May 11, 2025

Excellent customer service Always very helpful Very friendly and informative need more employees like her

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DealerRater May 11, 2025

The service and professionalism was amazing and I will keep coming back to this service center!

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Google May 11, 2025

(Translated by Google) Very good attention from the staff from the main to the end of all Purchases. Thank you Norm Reeves Honda to all of you. (Original) Muy buena atencion.del personal desde el principal al final de todas Compra.Gracias Norm Reeves Honda a todos ustds.

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Google May 11, 2025

Easy lovely staff very friendly and knowledgeable. I was very pleased. Thank you

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DealerRater May 11, 2025

the service & advisor are very helpful and professionals & I will recommend this store to my friends & relatives

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DealerRater May 11, 2025

Javier was very polite and professional. He made sure I got the bedt deal for my battery replacement.

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DealerRater May 11, 2025

It's always great service when I take my car. Great costumer service all personal Thank you for keeping me safe

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DealerRater May 10, 2025

Great customer service, smooth process of purchasing a car, all departments were incredibly helpful, this is my second car purchase through Norm Reeves Honda.

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DealerRater May 10, 2025

Service was fast and staff waa helpful. I do wish that complimentary services such as car wash and rides were offered.

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Google May 10, 2025

Great service! It took awhile to fix it because dealer claimed that they are very busy

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DealerRater May 9, 2025

He understood our vague description of the problem with the vehicle was able to explain it better than we could, and did his best to work with our warranty company and the best interest of what would work for our vehicle. He was communicative and responsive.

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DealerRater May 8, 2025

So far so good with Leo LAZCANO’s help For all the need of my pilot

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DealerRater May 8, 2025

Working with Julie to keep my car running was great ,she is very knowledgeable in car maintenance.

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DealerRater May 8, 2025

Very good person. Knowledgeable person Explain very briefly Fast Excellent Nicely talking with me Perfect

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DealerRater May 7, 2025

I Received excellent service in a timely matter, all my questions were answered. Love the service center

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Google May 7, 2025

Very professional and knowledgeable and is a people’s person

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DealerRater May 7, 2025

No problem with dealership... Representative not so great. Disappointed with the interaction and definitely can be better.

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Google May 7, 2025

Brought car, told problem, was told about recall; on sheet it had the recall done and courtesy check done, but no indicators of the wear on breaks or other things.

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DealerRater May 7, 2025

I like the service department and my advisor Julie was great. Thanks again for keeping my Honda on the road.

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DealerRater May 6, 2025

A pleasure working with Christy Nuval. Answered all my questions re: CRV EXL. Love my new car.

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DealerRater May 6, 2025

Chandika did a great job in listening to us to determine what we were looking for, then making suggestions. The whole process, with his help, went very smoothly. I would highly recommend Chandika to anyone interested in buying a car.

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DealerRater May 5, 2025

He was determined to find a solution to the issue with my 2019 Honda fit. You can see he takes customer service seriously.

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DealerRater May 5, 2025

Bad It wasn't a good experience It wasn't a good experience bad service and bad experience bad customer service

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DealerRater May 5, 2025

When I come to the service, I requested only do engine oil change with multipoint inspection. But after service paperwork mentioned that I was declined the multipoint inspection and paperwork didn't attach the inspection report.

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DealerRater May 5, 2025

Jojo is an amazing salesman. He did everything right. We felt comfortable with the way he conducted himself as a professional. Our transaction and purchase was smooth. I'd recommend him to family and friends.

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DealerRater May 5, 2025

Very fast and easy I love Honda the experience with Honda is always super easy and exciting thank you for giving me my dream car

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Google May 5, 2025

We have used Norm Reeves’s Honda internet sales for about 10 years, maybe longer. Always a smooth and efficient experience.

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Google May 5, 2025

Car delivered on time and service performed

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DealerRater May 4, 2025

Francisco Garduño is very professional, friendly, easy going and helpful. Great shopping experience , great guy.

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DealerRater May 4, 2025

I had an amazing experience with Christy at the dealership when I got the car. The process was smooth and stress-free, and I never felt pressured. Special thanks to Christy for going above and beyond.

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DealerRater May 4, 2025

He got my car processed through maintenance fast and speedy! He's very kind and efficient

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Google May 4, 2025

Amazing service

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DealerRater May 4, 2025

Worst service I got from Honda Cerritos , after oil change oil coming from dog nut

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DealerRater May 4, 2025

They don't deliver what you ask for.. and you leave messages and no one calls you back.

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DealerRater May 3, 2025

Very helpful Was on time to when we were avialable Very quick to reasons tous

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DealerRater May 3, 2025

Helpful and very quick to respond Got here on time to help us when wr

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DealerRater May 3, 2025

Helpful and very quick to respond Got here on time to help us when wr

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DealerRater May 3, 2025

Helpful and very quick to respond Got here on time to help us when wr

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DealerRater May 3, 2025

Helpful and very quick to respond Got here on time to help us when wr

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DealerRater May 3, 2025

Quick to respond and helpful Was on Time to meet us at the dealer B

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DealerRater May 3, 2025

Mr. Porter service was outstanding! He was very professional and friendly. Mr. Porter took the time to explain everything to me. My son loves the 2011 Honda Accord!

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DealerRater May 3, 2025

No uber to go home expected to wait 3 hours for my car but u guys had shuttles for the mall?

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DealerRater May 3, 2025

Efficient and easy to drop off and pick up vehicle Customer service was great Quick

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Google May 3, 2025

Great service

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Google May 3, 2025

Great service

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Google May 2, 2025

Leo explained everything in detail that needed to be done on my car. His customer service skills are excellent!

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DealerRater May 2, 2025

This dealership have polite, well inform employees, who has always make me feel relaxed and comfortable.

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DealerRater May 2, 2025

Great service! Went browsing wasn’t sure about which model to get and ended up driving home with one.

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DealerRater May 2, 2025

I love norm reeves in Cerritos. Service agents are always straight to the point as a woman I always feel intimidated going in since I am scared of being upsold for more stuff. Thank you for always making it an easy process

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DealerRater May 2, 2025

Dealer is busy. Customer service is pleasant. Always availability for service appointments. Could improve in service wait time.

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DealerRater May 2, 2025

Me and my husband has been dealing with Christy since last year when we first moved to California and needed a car, and let me say she has done one and again 2nd time the Greatest job of getting our family car the same day we landed in California. She has helped us tremendously bending backwards to get us approve and into our dream car. She works very very hard and is a sweetheart and also a very honest person. We are so grateful for her and her knowledge and help. We are again in our brand new 2025 Honda Pilot ...

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DealerRater May 2, 2025

very helpful and answered all questions that were asked and very nice as well , immaculate service!

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DealerRater May 2, 2025

Service Department was very helpful. Explained that my vehicle is due for alignment. The service was fast.

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Google May 2, 2025

Had a great salesman ‘Rubin”, very helpful in our purchase of a 2026 Passport Trailsport Elite. We even got the color (Sunset Orange) that we wanted.

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DealerRater May 2, 2025

Jorge explain to me what the issue was with my vehicle and answered any questions I had. Good customer service

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Google May 2, 2025

Bought a new car this past weekend. Process was quick and easy! Thank you for the great service!

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DealerRater May 1, 2025

Always a pleasure going to Norm Reeves Honda Superstore Cerritos Service was thorough and informative

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DealerRater May 1, 2025

George Juarez took care of our vehicle concerns. Outstanding Norm Reeves Honda took very good care of our 2020 Honda Pilot.

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Google May 1, 2025

The service was excellent. Julie helped with my check in. Was very quick. Called when my car was ready. Also quick pick up. Everyone was accommodating and friendly. A very pleasant experience.

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DealerRater May 1, 2025

Everyone was friendly and eager to help. Technically, the services were great. Two issues: (1) tires weren't calibrated and (2) they forgot to replace the tire hose cap on one of my tires. Had to go back and have these issues taken care of. Once done, everything was fine. Just inconvenient.

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Google May 1, 2025

Norm Reeves Honda has been my go to Honda Dealership for years. From Sales to Service, they always take care of you like family. If you’re looking for any of your Honda needs, you can’t go wrong with Norm Reeves Honda!

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DealerRater May 1, 2025

We came to Norm Reeves Honda Super Store, on 2018 and we got our first car and now we are on our third car. We came for an oil change on our Honda Civic, and we walked out with an Elite Honda Prologue, our first electric car! By the way, this is our third car with Honda Norm Reeves, and the person who has been an essential part to make it happen each time, has been Christy B. Nuval. Christy has done magic to make it happen, not pressured, but confident to make a decision. We give Christy, not five but ...

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DealerRater May 1, 2025

Excellent He was very helpful Took the time to explain everything and answer all my questions with detail

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Google May 1, 2025

Very good service. I was attended by George Raygoza and he helped very much. Thank you.

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DealerRater Apr 30, 2025

I liked that there was communication throughout the process. It made things easy. Transparency was great.

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DealerRater Apr 30, 2025

Absolutely thankful for Michael Villanueva for making it all happen! Great salesman! He was very welcoming and helpful when it came to helping me select the right car for me. Made my purchase very easy and accommodated me in every way possible!

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Google Apr 30, 2025

Just bought a 2025 CRV, had an amazing experience. Great customer service from José Rodríguez internet sales manager. Will recomend to all My family and Friends!

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DealerRater Apr 30, 2025

Service work was fine. I was quoted a time of 3.5-4 hours. After waiting that time, it turns out my car was not even started at the time. The manager of service arranged for a rental car but the customer service experience was depended on my intervention. No one at any time advised me of the delay. When I looked for my service advisor he was at lunch. Normally, I am used to excellent service from Norm Reeves but today it missed the mark by quite a bit.

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DealerRater Apr 30, 2025

I love going to this dealer and getting my car serviced. The customer service is great. Mike Vasquez and other team members are always very nice

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DealerRater Apr 30, 2025

Leo Lazcano best customer service. He provided well information and was on top of what my car needs.

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DealerRater Apr 30, 2025

Besides waiting in the lobby for 5 hours instead of giving me a rental it’s was good

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DealerRater Apr 29, 2025

Great experience and Service. Service Job was completed on time as Service advisor promised. . Very satisfied.

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Google Apr 29, 2025

Excellent customer service from Michael, AJ and Murat!


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