Customer Testimonials
Brian was very kind and helpful and he made my first car buying experience great and easy!
Servicing my car is simple and fast with great friendly nice service from Honda employees
(Translated by Google) Very good service, they are friendly with the customer, recommended (Original) Muy buena la atención son amables con el cliente recomendable
There’s a reason I’ve been using this dealership for over five years. My service advisor is knowledgeable, friendly and helpful. The service department does quality work
Went looking for used cars but ended up with a new vehicle. I was so happy with the purchase. Lili the lady that helped us was so nice. She gave us so much information and worked very well with us. Happy to have stopped by today.
I got helped by Lili Mares. She was so helpful and very nice. Lili made it such a great experience. I was able to get a very nice car.
Susanna was amazing! She understood exactly what I wanted and worked to make sure I could get it. She was very efficient & made sure to get me in and out.
Excellent customer service Always very helpful Very friendly and informative need more employees like her
The service and professionalism was amazing and I will keep coming back to this service center!
(Translated by Google) Very good attention from the staff from the main to the end of all Purchases. Thank you Norm Reeves Honda to all of you. (Original) Muy buena atencion.del personal desde el principal al final de todas Compra.Gracias Norm Reeves Honda a todos ustds.
Easy lovely staff very friendly and knowledgeable. I was very pleased. Thank you
the service & advisor are very helpful and professionals & I will recommend this store to my friends & relatives
Javier was very polite and professional. He made sure I got the bedt deal for my battery replacement.
It's always great service when I take my car. Great costumer service all personal Thank you for keeping me safe
Great customer service, smooth process of purchasing a car, all departments were incredibly helpful, this is my second car purchase through Norm Reeves Honda.
Service was fast and staff waa helpful. I do wish that complimentary services such as car wash and rides were offered.
Great service! It took awhile to fix it because dealer claimed that they are very busy
He understood our vague description of the problem with the vehicle was able to explain it better than we could, and did his best to work with our warranty company and the best interest of what would work for our vehicle. He was communicative and responsive.
So far so good with Leo LAZCANO’s help For all the need of my pilot
Working with Julie to keep my car running was great ,she is very knowledgeable in car maintenance.
Very good person. Knowledgeable person Explain very briefly Fast Excellent Nicely talking with me Perfect
I Received excellent service in a timely matter, all my questions were answered. Love the service center
Very professional and knowledgeable and is a people’s person
No problem with dealership... Representative not so great. Disappointed with the interaction and definitely can be better.
Brought car, told problem, was told about recall; on sheet it had the recall done and courtesy check done, but no indicators of the wear on breaks or other things.
I like the service department and my advisor Julie was great. Thanks again for keeping my Honda on the road.
A pleasure working with Christy Nuval. Answered all my questions re: CRV EXL. Love my new car.
Chandika did a great job in listening to us to determine what we were looking for, then making suggestions. The whole process, with his help, went very smoothly. I would highly recommend Chandika to anyone interested in buying a car.
He was determined to find a solution to the issue with my 2019 Honda fit. You can see he takes customer service seriously.
Bad It wasn't a good experience It wasn't a good experience bad service and bad experience bad customer service
When I come to the service, I requested only do engine oil change with multipoint inspection. But after service paperwork mentioned that I was declined the multipoint inspection and paperwork didn't attach the inspection report.
Jojo is an amazing salesman. He did everything right. We felt comfortable with the way he conducted himself as a professional. Our transaction and purchase was smooth. I'd recommend him to family and friends.
Very fast and easy I love Honda the experience with Honda is always super easy and exciting thank you for giving me my dream car
We have used Norm Reeves’s Honda internet sales for about 10 years, maybe longer. Always a smooth and efficient experience.
Car delivered on time and service performed
Francisco Garduño is very professional, friendly, easy going and helpful. Great shopping experience , great guy.
I had an amazing experience with Christy at the dealership when I got the car. The process was smooth and stress-free, and I never felt pressured. Special thanks to Christy for going above and beyond.
He got my car processed through maintenance fast and speedy! He's very kind and efficient
Amazing service
Worst service I got from Honda Cerritos , after oil change oil coming from dog nut
They don't deliver what you ask for.. and you leave messages and no one calls you back.
Very helpful Was on time to when we were avialable Very quick to reasons tous
Helpful and very quick to respond Got here on time to help us when wr
Helpful and very quick to respond Got here on time to help us when wr
Helpful and very quick to respond Got here on time to help us when wr
Helpful and very quick to respond Got here on time to help us when wr
Quick to respond and helpful Was on Time to meet us at the dealer B
Mr. Porter service was outstanding! He was very professional and friendly. Mr. Porter took the time to explain everything to me. My son loves the 2011 Honda Accord!
No uber to go home expected to wait 3 hours for my car but u guys had shuttles for the mall?
Efficient and easy to drop off and pick up vehicle Customer service was great Quick
Great service
Great service
Leo explained everything in detail that needed to be done on my car. His customer service skills are excellent!
This dealership have polite, well inform employees, who has always make me feel relaxed and comfortable.
Great service! Went browsing wasn’t sure about which model to get and ended up driving home with one.
I love norm reeves in Cerritos. Service agents are always straight to the point as a woman I always feel intimidated going in since I am scared of being upsold for more stuff. Thank you for always making it an easy process
Dealer is busy. Customer service is pleasant. Always availability for service appointments. Could improve in service wait time.
Me and my husband has been dealing with Christy since last year when we first moved to California and needed a car, and let me say she has done one and again 2nd time the Greatest job of getting our family car the same day we landed in California. She has helped us tremendously bending backwards to get us approve and into our dream car. She works very very hard and is a sweetheart and also a very honest person. We are so grateful for her and her knowledge and help. We are again in our brand new 2025 Honda Pilot ...
very helpful and answered all questions that were asked and very nice as well , immaculate service!
Service Department was very helpful. Explained that my vehicle is due for alignment. The service was fast.
Had a great salesman ‘Rubin”, very helpful in our purchase of a 2026 Passport Trailsport Elite. We even got the color (Sunset Orange) that we wanted.
Jorge explain to me what the issue was with my vehicle and answered any questions I had. Good customer service
Bought a new car this past weekend. Process was quick and easy! Thank you for the great service!
Always a pleasure going to Norm Reeves Honda Superstore Cerritos Service was thorough and informative
George Juarez took care of our vehicle concerns. Outstanding Norm Reeves Honda took very good care of our 2020 Honda Pilot.
The service was excellent. Julie helped with my check in. Was very quick. Called when my car was ready. Also quick pick up. Everyone was accommodating and friendly. A very pleasant experience.
Everyone was friendly and eager to help. Technically, the services were great. Two issues: (1) tires weren't calibrated and (2) they forgot to replace the tire hose cap on one of my tires. Had to go back and have these issues taken care of. Once done, everything was fine. Just inconvenient.
Norm Reeves Honda has been my go to Honda Dealership for years. From Sales to Service, they always take care of you like family. If you’re looking for any of your Honda needs, you can’t go wrong with Norm Reeves Honda!
We came to Norm Reeves Honda Super Store, on 2018 and we got our first car and now we are on our third car. We came for an oil change on our Honda Civic, and we walked out with an Elite Honda Prologue, our first electric car! By the way, this is our third car with Honda Norm Reeves, and the person who has been an essential part to make it happen each time, has been Christy B. Nuval. Christy has done magic to make it happen, not pressured, but confident to make a decision. We give Christy, not five but ...
Excellent He was very helpful Took the time to explain everything and answer all my questions with detail
Very good service. I was attended by George Raygoza and he helped very much. Thank you.
I liked that there was communication throughout the process. It made things easy. Transparency was great.
Absolutely thankful for Michael Villanueva for making it all happen! Great salesman! He was very welcoming and helpful when it came to helping me select the right car for me. Made my purchase very easy and accommodated me in every way possible!
Just bought a 2025 CRV, had an amazing experience. Great customer service from José Rodríguez internet sales manager. Will recomend to all My family and Friends!
Service work was fine. I was quoted a time of 3.5-4 hours. After waiting that time, it turns out my car was not even started at the time. The manager of service arranged for a rental car but the customer service experience was depended on my intervention. No one at any time advised me of the delay. When I looked for my service advisor he was at lunch. Normally, I am used to excellent service from Norm Reeves but today it missed the mark by quite a bit.
I love going to this dealer and getting my car serviced. The customer service is great. Mike Vasquez and other team members are always very nice
Leo Lazcano best customer service. He provided well information and was on top of what my car needs.
Besides waiting in the lobby for 5 hours instead of giving me a rental it’s was good
Great experience and Service. Service Job was completed on time as Service advisor promised. . Very satisfied.
Excellent customer service from Michael, AJ and Murat!