Customer Testimonials

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DealerRater Jan 20, 2022

Ty T. was wonderful! He kept me in the loop so that once the exact model and color became available I was able to swing by and purchase. The finance manager was also very helpful and patient.

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Facebook Jan 19, 2022

Great service and very polite Robert Bautista

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DealerRater Jan 16, 2022

Jojo was really quick to get me settled in and made me feel comfortable while I spent my time at the dealership

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DealerRater Jan 14, 2022

I would like to thank Mr. Jojo Bayas for helping us find the right car for us. If your looking for someone who is accommodating, reliable and very patient, look for Mr. Jojo. You will never regret it!

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DealerRater Jan 13, 2022

Excellent customer service! Susanna was willing to negotiate the best deal possible. She also made the transaction quick and smooth! Will definitely recommend to others!

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Facebook Jan 8, 2022

Cerritos dealer number one

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DealerRater Jan 4, 2022

Christy was very helpful and kind with the whole process in this crazy market and stayed after hours to help me finalize getting the car I was looking for. Definitely recommend Christy

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Facebook Jan 4, 2022

GREAT SERVICE by Trevor Rodriguez! Nice Advisor and very helpful. Recommending what needs to be done with details showed by pictures to be more understandable to one to see things more clearly.

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DealerRater Jan 4, 2022

Susanna is amazing at what she does! She did not waste my time and got straight to the point. She had everything set for me from taking a look at the car to the paper work. I thought I was going to walk out today a failure but she has me feeling the complete opposite and got me a great deal for my new car. Thank you Susanna for your time and work, i appreciate it A LOT!

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DealerRater Jan 4, 2022

Sussana was very helpful and very understanding and she really helped me out with negotiation she was straight forward and very honest she does her best to get you the best deal I’m glad I got her as a sales person overall 5 🌟 🌟 🌟 🌟 🌟!!!

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DealerRater Jan 4, 2022

Negotiation was on point, very helpful. Would buy another car with her in the future.

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Google Jan 2, 2022

This was probably the best car buying experience I’ve had. Diego didn’t try to sell us a bunch of upgrades. He provided superb customer service. I definitely go back to this dealership to buy my next Honda!

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Facebook Jan 1, 2022

Joseph Vargas is an amazing and kind service advisor. He’s knowledgeable of the products he sells and is prompt with the delivery of your vehicle after service and I have recommended all my friends that have Hondas to see him.

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Facebook Jan 1, 2022

Great service? Ramiro the best !!

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DealerRater Dec 31, 2021

Christy is the best! She was patient and very professional. She made our experience at Norm Reeves a great one!!

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DealerRater Dec 31, 2021

This is my 3th car my family purchase with Michael Hua. Always fast and easy transaction everytime. Thank-You

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DealerRater Dec 31, 2021

She was very helpful and made sure that we received the Honda hrv we wanted.

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Google Dec 30, 2021

Came in looking for a honda civic type r but salesman Jose Magana showed me a 2021 suburu wrx that I fell in love with the moment we went for a test drive. Everything went smooth, will definitely come back here if I plan on buying another car in the future.

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DealerRater Dec 30, 2021

Susanna is a burst of fresh air in buying a car. She’s straightforward and efficient in explaining the purchases and negotiation was on point. Normally you would have to go back and forth for hours in a normal sale. She cut all that out because she gives the bottom line up front on what’s Realistic while trying to work out the deal. Highly recommend her unless you like hanging out at the dealership closing a deal for hours. However you HAVE to do your homework in order to be effective in negotiation. A great sales manager needs the ...

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DealerRater Dec 30, 2021

Susanna was absolutely fantastic. Straightforward with pricing and was good to her word. Was the best price we found by a long shot and no haggling. She was professional and easy to work with and a great communicator. Ended up with a great deal on the car we wanted.

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DealerRater Dec 30, 2021

This is my 4th car purchased at this location. Says a lot about how much I trust this location and the people that work here . Jose Magana and Jackie Bernardino who used to work here have nothing but stellar to me and my partner.

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DealerRater Dec 29, 2021

We have been customers since 2014 and every time we come in, the service is always wonderful especially with our lease manager Jose Magana. We can always count on him to get us a great deal and to get us in and out in no time. We just got out 5th car with Jose and we feel he knows us very well and can’t imagine dealing with any one else. Thank you Jose Magana for providing us such great service. Can’t wait to get out 6th car with you!

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Google Dec 29, 2021

Good.

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DealerRater Dec 27, 2021

Christy is very professional. She explained well about the deal and showed some prices to compare. She gave me time to decide and not pushy. She was helpful and very polite. Thank you Christy.

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DealerRater Dec 23, 2021

Very helpful thank you so much! We got our dream car! Thank you for all your help susana

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DealerRater Dec 23, 2021

Hands down THE best saleswoman of them all!! Easy and very efficient process. Don't be afraid to ask any questions, she is SUPER patient and comfortable to speak with. My uncle who currently owns a toyota was very pleased with her customer service so WE will DEFINITELY recommend her.

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Google Dec 22, 2021

Great experience. Susanna, Devon, and George were amazing. They made my car buying experience amazing. Introduced me to additional options on the car and it was just great overall!

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DealerRater Dec 22, 2021

Susanna, Devon, and George were great. They advised me very well, offered me additional add ons for my purchase and it was great. Thank you!

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DealerRater Dec 21, 2021

I've been coming to Norm Reeves Honda Cerritos for years but Darell was by far the best experience I've had. He made trading in my lease seamless! There was no back and forth wheeling and dealing like other dealers do. I told him what I wanted and he made it happen without hesitation. I am so happy with my new car and I want to thank Darell for making it such a wonderful experience for me! I am now on leasing my fourth Honda. You have a customer for life!

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Google Dec 21, 2021

Ms. Yim is awesome…she always run you through the new Vehicle making sure all the features and need to know are explained…that’s how a sales rep should be…Good Job…

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DealerRater Dec 20, 2021

Susanna was wonderful, attentive, and got to the bottom line. She was everything you would want from a sales person and more! I highly recommend her!

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Google Dec 19, 2021

Trevor is the most knowledgeable and truly cares about providing you with an excellent customer service experience.

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DealerRater Dec 18, 2021

Norm Reeves is the best in town when it comes to car and service that they offer.

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DealerRater Dec 18, 2021

Everyone was extremely friendly, we were greeted as soon as we got out the car. Shopping for a car has been stressful during these times, but everyone at Norm Reeves Cerritos made my car buying experience a pleasant one! Ty Trieu was amazing. I was struggling to find the car I wanted at my local dealers in San Diego, but Ty was very patient and helped me find my car at a great price—even though we weren’t in the same city. I can’t thank him enough! Amir was also very kind, and I appreciate that he got ...

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DealerRater Dec 17, 2021

I came right before closing time and she was very energetic and helpful. We always have great experience with her.

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DealerRater Dec 15, 2021

I did my second purchase from Meysam kaed same as last one everything fantastic. Thanks

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DealerRater Dec 13, 2021

Thank you Jojo for making my car shopping experience fun, stress and pressure free. He is on top of his game, attentive and extremely professional, it is my second time purchasing a car from him and I know when it is time for another car upgrade I'll definitely be going back.

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Facebook Dec 11, 2021

Elmo in service is friendly he was great will continue to use him as my advisor

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DealerRater Dec 9, 2021

Great agent ! Very knowledgeable and very helpful. She brought joy to us during these time of the year. Very professional very kind, Thanks God for her.

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DealerRater Dec 7, 2021

Suann was geared and help my cuz out with a car she had good Communication and was fast thank you 😊

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DealerRater Dec 3, 2021

Susanna was great to work with on the purchase of new 2022 Civic Hatchback. In this time with all shortage of vehicles, purchasing a car can be a headache but she made it quick and painless and gave up front information and pricing. Awesome experience, Thank You Susanna.

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DealerRater Dec 1, 2021

I bought this car from Ty Trieu within 30 minutes after I talked to him. Very honest salesman.

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DealerRater Nov 30, 2021

hello. i know nothing of the dealership. i do know that they have a great sales rep in Susanna Yim. she was knowledgeable and absolutely on top of her game! if my wife had not been comfortable, we would have left and never would have leased the auto we did. your dealership was a last resort. no one has cars. Susanna is still thanking us.

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DealerRater Nov 29, 2021

I always have a great experience going here when looking for vehicles. Great customer service!

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DealerRater Nov 29, 2021

Jose Magana he is very awesome and amazing definitely will come back and see him!!

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DealerRater Nov 24, 2021

Ty really helped me drive off the lot with a great deal with twice as less time as any other dealership. Definitely recommend to see Ty!

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Google Nov 23, 2021

I recommend this dealer for not ripping off their clients. I got a really good deal from this dealer. Thanks for Sandra novak helped me out to get this car that I want. She's nice and kind. She gave me a good deal that I never had from irvine honda. less msrp and less fees and also thanks to paul who gave me a gap insurance discount and a free car first place finish. They're good people.

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Google Nov 22, 2021

Sometimes positive opportunities present themselves and you have to jump on them when you can. this was that kind of moment when i originally stopped in for my standard oil change appointment. i had no idea, nor did i even expect to be leaving with a brand new car - and that is all thanks to Albert Rosales and his manager, AJ! Albert approached me with grace as he noticed how the car i drove in with was not exactly up to par. He informed me of their trade in program, which i knew some about, and convinced me to ...

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DealerRater Nov 20, 2021

She is very kind, fast and accurate in handling things. I would like to thank Susanna for helping me buy a car I like at a good price at a time when it is difficult to buy a car.

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DealerRater Nov 17, 2021

Chandika was great helping us get a car. He was very patient, knowledgable, and answered all of our questions fully. He showed us everything about the cars and helped us find a car that matched our needs. He even stayed beyond his shift to ensure that our paperwork was done and personally came the next morning to install our temporary license plates. Would definitely come back to Chandika!

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DealerRater Nov 16, 2021

Tye is the go to guy. He was awesome. I would definitely recommend him if your interested in purchasing a car.

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DealerRater Nov 15, 2021

Thank you Jojo Bayas for always giving excellent customer service! Always so friendly & positive attitude throughout the whole process.

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DealerRater Nov 13, 2021

This dealership have a great salesman. His name is Ty Trieu. He is very helpful he shows you the car great features. Very professional and courteous. I get great price and I am happy with the car I got. Thank you very much Ty and the gentleman working in finance. I will refer my family and friends here.

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DealerRater Nov 10, 2021

We were very pleased with the service we had at Cerritos Honda. Alexis Gomez was very helpful with all the questions we had. He made the whole experience of buying a new car so easy. We will definitely be recommending family and friends to go to Cerritos Honda.

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DealerRater Nov 9, 2021

Very happy and satisfied with my experiece in buying my new car..I got the color and the trim that i want..Chandika is a good listener, trustworthy and no pressure at all..He is committed to customer satisfaction.

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DealerRater Nov 8, 2021

Our salesman was very helpful & accommodating to all that we were looking for. Great customer service team, very easygoing.

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DealerRater Nov 8, 2021

Great customer service Alex was so helpful and also Frank really happy that they were able to help me.

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DealerRater Nov 7, 2021

Excellent sales associate helped me get the best deal in a very fast and effective manner! I’m very happy with my lease on 2022 civic You’re in very good hands

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DealerRater Nov 6, 2021

Susana was very attentive and had great communication throughout the entire process. I am very satisfied with my purchase. I left a personal item in my trade-in and she waited on her day off to obtain my item from the used vehicle lot. Superb service!!!

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DealerRater Nov 6, 2021

Susana Yim made everything simple and pleasant to deal with. Answered all concerns and questions. She came highly referred to me and I can see why.

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DealerRater Nov 5, 2021

Ty was great. Didn't try to hose us. Highly recommend reaching out to Ty.

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DealerRater Nov 5, 2021

Our salesman Jojo Bayas is very accommodating and hands- on. He made everything fast and easy. 5 stars for Jojo Bayas! 👍🏻

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DealerRater Nov 3, 2021

I’m really happy with this deal. Ty is so professional and helps me get everything done patiently.

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DealerRater Nov 1, 2021

Susana Kim is excellent. Bought my accord from her, and my daughter just leased her 2nd car from her. Susana makes it happen! I highly recommend her.

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DealerRater Nov 1, 2021

Quick, easy, and straight ! Susanna was the best sales person! Thanks Susanna and Norm Reeves.!

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Google Oct 27, 2021

EJ is a fantastic salesman, he got me a good deal and went above and beyond to make sure I was able to get the car I wanted and drive it off the lot that day. If you are looking for a car here I would highly recommend asking for him.

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DealerRater Oct 25, 2021

Neal Abolssedgh was AMAZING! The whole experience was flawless. 10/10. My Honda Civic is great!

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DealerRater Oct 24, 2021

Thank you very much Christy for the assistance you provide in getting our dream car. It is sincerely appreciated. We will surely recommend you with our family and friends.

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DealerRater Oct 24, 2021

They were amazing. Worked with us and our budget to make sure we got what we wanted at the price that we were happy with.

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DealerRater Oct 24, 2021

Great customer service! I highly recommend Christy. I had the best buying experience, very satisfied.

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DealerRater Oct 24, 2021

We trust honda Normreeves for 5 years now. Staff were very welcoming and nice. Keep it up!

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DealerRater Oct 23, 2021

Susana was wonderful, helpful and friendly. She made car shopping easy because she gave me a great deal. Highly appreciated he help and kindness.

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DealerRater Oct 23, 2021

Just bought a car from Susanna at Norm Reeves Honda. She was very nice and honest to deal with. I will definitely be back to purchase my next car. Suzanna made the purchase very easy. I appreciate working with you.

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DealerRater Oct 22, 2021

엄청난!!! Susana is THE Helpful Honda Salesperson.Enjoyed her efficiency to try to help us out of the dealership asap.

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Google Oct 22, 2021

Susanna was very helpful in explaining everything I needed to know about the car I purchased. She was efficient with our time spent at the dealership and was very friendly.

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Google Oct 22, 2021

We had a great experience with Jerry Gonzalez at Norm Reeves Honda. We stopped by randomly on a Sunday night and there was literally no Civics in stock. Jerry took our numbers and said he’ll call/text us as soon as stock becomes available. We got a call the very next morning from Jerry saying that they just got in some Civic Sports. He did everything he could to help us get ahold of one. Jerry’s awesome!

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DealerRater Oct 22, 2021

Susanna was very helpful in explaining everything I needed to know about my car. She was also very efficient with how we spent time at the dealership.

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DealerRater Oct 20, 2021

Thanks to Jerry at Norm Reeves Honda, we were able to walk out with a new car. He helped us to get a great deal and he knew exactly what we were looking for! Couldn’t have felt more comfortable with my decision to get my first new car purchase. Thank you once again Jerry 🤙

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DealerRater Oct 19, 2021

I go this Honda superstore I buy Honda Hrv 2022 . One sales consultant his name is Hossain Ahamed he so helpful person. I really appreciate this good job

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Google Oct 18, 2021

I got my 2021 Honda Accord EX-L last night from Susanna Yim. She’s an excellent sales person. Very attentive, knowledgeable, helpful and friendly. Thank you, Susanna!

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DealerRater Oct 18, 2021

I got my 2021 Honda Accord EX-L last night from Susanna Yim. She’s an excellent sales person. Very attentive, knowledgeable, helpful and friendly. Thank you, Susanna!

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DealerRater Oct 18, 2021

Excellent! A+! He's a realist, he won't BS with you! I felt like he helped me as best as he can while I was looking to buy my car. His knowledge of the car is evident as he walked me through the features.

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DealerRater Oct 18, 2021

In an extremely tight car market where the sellers are dictating the terms and dealers that are shady are even more so, I was pleasantly surprised by my experience with Ty (salesman), Brett (finance) and Peter (manager). All were straightforward and terrific to meet as well as execute a purchase of a Clarity for my daughter. Recently I had encountered two dealers whom grossly misrepresented obvious facts just to get me in their doors only to waste my time and insult my intelligence. The Norm Reeves Staff were total pros. I will not think twice about returning when it’s ...

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DealerRater Oct 17, 2021

너무 친절하시고 프로페셔널 합니다..그리고 고객이 어떤 도움이 필요한지 빨리 이해하시고 방법을 찾아 줍니다.차에 대한 설명을 너무 잘해 주십니다. 날씨가 더워도 오랜시간을 같이 밖에서 차량 설명을 해주셨습니다. 다음에도 꼭 다시 올겁니다. Very Kindness, Professional Greet adviser. Good friend ship. perfect training, Great explain about car. like so much!

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DealerRater Oct 16, 2021

Susanna was THE best. She made the whole process very easy for me. I dread the whole car buying process but I will definitely come back and buy the rest of my cars from Susanna in the future. I will recommend her to all of my friends and family if they’re looking for a Honda. Every step of the process was very easy including the financing and paperwork part. She was very easy to talk to and didn’t try to upsell me on anything- which was a breath of fresh air in comparison to what I’m used ...

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Google Oct 13, 2021

Reccomend going to Mazel Abdeh for your next car purchase great friendly sales man knows what he is doing.

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DealerRater Oct 12, 2021

Kuya JoJo Bayas is very friendly and approachable. He helped us a lot in choosing our 2nd car in Honda Norm Reeves.

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DealerRater Oct 12, 2021

Susana customer service is 5 star quality service she made the process easy I appreciate everything thank you.

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DealerRater Oct 12, 2021

Jojo was the best! Once again, he was professional, knowledgeable, and provided excellent service. He is the best!

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DealerRater Oct 11, 2021

I had a good experience with Mr. Jojo Bayas, he really helped us and went through everything by detail. Nice and good man, really energetic. - DJC

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DealerRater Oct 11, 2021

Susannah provided excellent service. All negotiation and pricing was done before I got to the dealership. Once I arrived she was prompt and the paper work took less than 30 minutes. If you want someone that’s quick and doesn’t attempt to upswell you unnecessary things I would highly recommend her.

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DealerRater Oct 9, 2021

Mr Ty was amazing to work with. He was very patient and informative. Excellent service.

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DealerRater Oct 9, 2021

She was very professional in handling all our paperwork and she knows everything about the car that you would like.

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DealerRater Oct 8, 2021

I came in and Susanna Yim helped me get the car I wanted. She do her best to get me a fair deal. I am happy to have Susanna being very patient from the beginning to completion.

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Google Oct 6, 2021

I always get my car service at this location. Besides all employees making you feel welcome, Bryan Ortiz is one of the most personable, knowledgeable and professional employees I've encounter here.

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Google Oct 6, 2021

Thank-you Jose Magana for your help and patience on my first time buying a car.

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DealerRater Oct 5, 2021

Christy was very nice, direct and to the point. I didn't have to waste time with being sold on add-ons I didn't want or anything like that. She was able to work with me on financing to get a good price. The next time I buy a Honda I will definitely go to Christy!

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DealerRater Oct 4, 2021

Christy was amazing to work with! She helped me find the perfect model and financing for me. I would love to work with her again in the future!

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