Wait time was too long

I purchased a CR-V Hybrid and shopped around before finding the best deal here. Ugur helped me throughout the process and was very transparent . I highly recommend working with him!

Thank you, Mike Porter and the entire dealership, for accommodating our requests and providing us with a great deal. Mike was professional, knowledgeable, and very helpful in guiding us through the options. We are extremely happy with his recommendations and truly appreciate the excellent service. Thank you again. Mike, you are awesome 👍

Great customer service

I had a great experience purchasing my Honda Civic thanks to Steven Arredondo at Norm Reeves Honda Cerritos. From the beginning, he was incredibly patient, knowledgeable, and never made me feel pressured. He took the time to answer all of my questions, explained everything clearly, and made the entire car-buying process smooth and stress-free. What stood out most was how honest and trustworthy he was throughout the experience. I felt confident that he genuinely wanted to help me find the right car rather than just make a sale. If you're looking for a salesperson who is professional, easy to work with, and truly cares about his customers, I highly recommend asking for Steven. Thank you again for making my first Civic purchase such a great experience!!!

Great service,very knowledgeable staff. They did everything they could to please me and make my visit a great experience. I told my daughter that she needs to continue to buy her cars from Norm Reeves Cerritos and be a valued customer to them just as I bought my first car from them back in 1992 when I was first married. Brought all three kids home from the hospital when they were born in my 1992 Honda Accord. ??

We had a very good experience purchasing a vehicle from Norm Reeves. We called ahead to make an appointment to view a car and were lucky enough to be scheduled with Phil Byrd. He has the personality that worked well for us. We looked at several pre-owned vehicles when we arrived in the morning. There was no pressure when we decided to go home and think about our options. Norm Reeves has a large inventory of pre-owned vehicles that are throughly inspected prior to being offered for sale from which to choose. We called Phil that evening to see if he was still there after we decided which car we wanted to purchase. He was just getting ready to leave but told to come on over. We took a test drive and the rest is history. All the paperwork and financial process was done efficiently and professionally. Phil gave me a tutorial on the tech stuff, helped me set up my iPhone, made sure the drivers seat was set to my preference, sent me a link to help with all the bells and whistles. He did this all without rushing or taking short cuts. I am really happy we decided to go with Norm Reeves and thank you Phil for making it a pleasant experience.

Amazing costumer service ! car was done under 40 minutes! Felt quick and the guy helped us out since it was our first service. Lobby where we can sit and wait every one with a smile and asking if we were ok.

Thank you, Mike Porter and the entire dealership, for accommodating our requests and providing us with a great deal. Mike was professional, knowledgeable, and very helpful in guiding us through the options. We are extremely happy with his recommendations and truly appreciate the excellent service. Thank you again

Everything went smoothly and it took less time than I thought it would. Meysam was awesome!

Great, the wait felt very fast Great experience, upon arrival I was taken care of. Decided to wait for my vehicle, I felt like the service was completely fast. Everything was explain and my questions were answer. Great experience for my first service with you guys. Definitely will continue with choosing Cerritos for my future vehicle services. Thank you

Courteous staff. Clear explanation of required service. Kept customer in the loop. Will continue to solicit services from Norm Reeves Honda.

Christina's service was outstanding she got me an approval that I thought no one could do , she was so wonderful with me and my family my children are still asking to come back and see her . Her knowledge and customer service goes above and beyond and I'm truly grateful for her and the finance department for helping to fulfill my blessing .. Christina and Cerritos Honda definitely has proven themselves as the #1 dealership around .. Thanks again for all your help and generosity truly your a star

Most of my experience are fair. For the most part I always find something wrong.