Very horrible. No communication whatsoever. Still thinking of going to any car maker just for this experience alone.

George was outstanding. He was communicative and efficient. He made sure I knew where we were in the process at all times.

They treated me with kindness, and the service on my car was excellent. Just wanted to say thank you ??

Nanette Mendez made the journey painless and fast pace in the best way possible. Communication via email, text and in person has been the best in the many years I been shopping at dealerships. I highly recommend to ask for her if you're interested in a car at Norm Reeves Honda Cerritos.

I will come back there. The service guy didn't even call me back after I sent him a message

Javier was knowledgeable, prompt and friendly. He was a good communicator and got back to me about my car's issues and their costs. I have had the pleasure of working with him before and he delivers great service!

Excellent and very professional also customer friendly Very clean facility like waiting area and restrooms.

Thanh always makes sure to get the services I request done correctly and without issue. He always is informative about any pending service needs or concerns regarding my vehicle

Trevor has excellent customer service. And tge people in the lube did an awesome job

Jonathan Romero was extremely kind and helpful when it came to my car maintenance.

I’ve been bringing my vehicles to this dealership for over 15 years for both purchases and service, and they continue to exceed my high expectations for customer service. From my initial conversation with Julie, the service manager, to the service advisor she assigned to assist me, the parts department, and the technicians, everyone provided excellent service. My starter was diagnosed and replaced the same day my vehicle was brought in, which I really appreciated. What impressed me even more was that their pricing for both parts and labor was lower than what I found at other Honda service departments in the area. They consistently deliver outstanding customer service, quality work, efficiency, and competitive pricing, which is why I’ve continued to trust them for over 15 years. I highly recommend this dealership to anyone looking for a dependable Honda service department. Ask for Julie, the service manager, and let her know Sergio’s review sent you! You won’t be disappointed.

I was able to complete my car care faster than and thought and less expensive