This dealership is incredibly dishonest and full of liars in their sales and finance department. They do not care about inconveniencing their customers. And when they do inconvenience a customer, they trick them into their supposed "discounts" and double the prices.
I came in with my mom to buy a 2025 Honda Civic CRV sport hybrid with 21,000 miles on it. They had a selling price of 32,900 before taxes. I was able to negotiate the price down to $31,650 out the door including taxes. I had a 2016 Nissan Sentra that I was trading in for 1500 as well. They told us last minute that there was a recall on the 2025 Honda CRV and we wouldn't get it until the next day. We agreed, because we weren't in a rush, but we were expecting to leave with a new car that day. They stated they would add an oil change for the inconvenience, not disclosing that used cars already get two free oil changes anyway.
The next day, I get a call from Jose Ortiz, who states that the recall part is on backorder and I won't get the car until the end of the week. Jose states that to make up for it, they will just put all weather mats on the floor. I explained that I was expecting to leave with a new car that day and called off work and cleaned out my Nissan to put my belongings in my new car. I told him that I was not planning to continue driving the Nissan and adding mileage to it for that week. Jose stated that all of the loaners were in use, and then Jose had his manager, Ray Saboor, call me. Ray states that they can pay for a rental, but we would still be expected to pay for the insurance. Ray asked us to make a decision and call him back. That was unacceptable, so we called back multiple times without answer. We decided to discuss the situation with them in person at the dealership. Ray was completely inconsiderate of our feelings. He stated "you need to think about this from our perspective. We can't sell 200 cars that have this recall." that was completely unprofessional. I told him that they were inconveniencing us, and they needed to redo the deal for the 2025 Honda CRV to make it right. Ray was completely unwilling to do the deal, but after consistent arguing back-and-forth, Ray finally stated that he would give us a 2026 Honda CRV sport hybrid for $33,600 out the door. That would be including the gap insurance that we were already planning on purchasing for the 2025. We felt that was a great deal considering the 2026 Honda CRV sport hybrids usually sell for about 37,500 give or take. It really felt like Ray was starting to want to see things from our perspective and make things right.
When we went into financing, I told Avery the finance manager that was working with us the price that Ray gave us out the door. That 33,600 dollars was nowhere on my contract. Avery was the same rude finance manager from the day before who kept attempting to rush me into signing the documents. When I went to the bathroom, Avery said "we need to get this over with." Because we were going to get a new 2026, we were interested in buying the extended warranty. When I asked about the security system, KARR, Avery lied and stated that it was a part of the car and if I didn't want to pay for it, Honda will just turn it off. He completely misled me and refused to tell me it was a third-party after market item. I found out that the KARR Security system is used by dealerships to unlock cars on their parking lot to track them. The consumer does not even need it because the car itself has antitheft protection from Honda. I also found out that the KARR Security system causes electrical wiring problems for cars down the line and would like to have that system removed. Avery told me that I couldn't have it removed after purchasing.
Now that I know that it's a third-party system, I really want to remove it. Even though I told Avery that outdoor price was 33,600, he still put $37,175. They also added on the gap insurance they told me would be included in the $33,600. not the case.
EXPERIENCE