Had an agreement with Sabrina through text message and was not honored by Natalie or her manager

I booked an appointment online for a oil change it was super easy got there on time got in and out by promise time less than an hour wait it was great

Excelent customer service provided by Joseph

Awesome customer service from the time I made my appointment to the time I picked up my car , satisfied 100! I’ve been to downey and Buena Park Honda world but norm reeves is where I’ll be going from now on

No problems with the car service. The only thing I was disappointed about was how long it took. I brought my car in at 9:15 and didn't get it back until around four. Even then, no one contacted me to tell me it was ready. I had to initiate the contact.

Very friendly staff and informative. Javier spent time explaining and gave the possible time when my car will be done.

He's the best advisor there. Fast and excellent service Makes sure I am updated and reviews all my options.

Excellent customer service. Discussed my vehicle report and answered my questions. Followed through on his promises

Fast service and was able to fot me in last minute which I appreciated *fit

Christy was amazing,very helpful throughout the entire process..She made it sure that were leaving norm reeves with a big smile.This is our 3rd car from norm reeves and looking forward to see you again christy for the next one..Thank you so much for all the help.. your a great agent 😊

They were quick and always very helpful. This location in particular is my favorite They always answer my questions and everyone is very professional

I had an appointment and was left waiting in my car for 20 minutes while people that arrived the same time I did and afterwards were serviced before I was. I had to get out of the car and ask if anyone was going to help me. No one was interested in assisting me and this was not good customer service.

Joseph was actually great at check in. The wait time was supposed to be 2hrs or less. At 2.5 hrs I went to check on my vehicle and found it had been completed but the paperwork had been left at Joseph's desk while he was at lunch. Major failure in your staff. I wasted a lot of time waiting for no reason. One of Joseph's colleagues found the paperwork and completed as necessary.

Thanh helps me a lot, very accommodating Thanh helps me a lot and very accommodating. Aside from that the dealership is fast and reliable