Customer service was great ?? but the situation with my car not soo good I feel there's something wrong with the car

Everyone was very professional, friendly, and helpful. They did a great job fixing my car. Special thanks to Manny for his excellent service and professionalism. Highly recommended!

Friendly and knowledgeable staff Easy process Hassle free Amazing, incredible, great customer service, clean, organized and professional

Not even sure the work was done also when I first went through the day before they said they would be no charge of anything because it was covered under warranty then I get there the next morning and the first thing they wanna do is open the hood and tell me that I need to replace these hoses. Why couldn't they have said that the day before when I was there why didn't they ask to open the third at that point my car was there. Just seems like it was a scam to try and get me the next day to buy those hoses that were $1300.

Good experience with the Advisor. However the issue could have been handled over a call before bringing the vehicle to dealership

ASH and Ramzi where very honest and straight forward. Had a great experience. They deserve a raise!

Jojo is very knowledgeable, professional, and customer centric. He explained clearly and gives all the details needed. He communicates well and makes you feel comfortable.

The customer service is always top notch at Norm Reeves, Cerritos. They had my car for a couple of days and provided me with a loaner vehicle which was extremely helpful. I dont ever take my vehicle anywhere else but Norm Reeves.

The dealership is attentive and everyone is always very helpful. Communication is great when letting you know when my car is ready.

Hossain was fantastic to work with. He was incredibly patient throughout our car search and showed us a wide variety of options without ever making us feel rushed or pressured. He took the time to understand what we were looking for and answered all our questions honestly. His knowledge of the vehicles and genuine willingness to help made the whole process much easier.

Awesome service and great service employee Leo Lazcano. I had a great experience and would recommend your service department to all my friends and family.

3rd time bringing in since service a month ago Got air conditioner working again thank goodness

It was very good and Ruben was excellent. It was a positive experience. I'm done

My experience was great George Raygoza Always answers all my questions and I get good service highly recommend

Excellent and speedy service without feeling rushed. Miguel C. explained and kept me informed throughout the process. Personal care with a phone call to bring to my attention and discuss a preventative issue with the AC. All was handled with care and I’m very satisfied with the service. Thank you.