Bought my new Honda Civic Hybrid Touring sport back 2025. Couldnt have picked a better car that works for ME. I haven't had any issues since 🙏 from the beginning to end sale went smooth. Had only 1 oil service since. I took my 'Snowball ' in for the most recent recall dropped off car and picked it up within a few hours all staff was nice and were so helpful Honda ☺️

My experience with the service advisor Ramiro was disappointing, to say the least. Communication was extremely poor throughout the entire process. Whenever I called for updates on my vehicle, the advisor was consistently unavailable, making it difficult to get any information about the status of my car. Very concerning, especially when you are keeping my car for multiple days. To make matters worse, the advisor was not present either of the two times we came to pick up my vehicle. NEVER have I had that happen. I expected better communication, follow through, and accountability, especially when trusting Honda with my car. Overall, the lack of responsiveness and customer service made an already frustrating experience even more disappointing.

I love robert I never had a better advisor that I feel so comfortable with He always takes care of my needs and does his best to get me in and out quickly

He's friendly, courteous, knowledgeable and a pleasure to work with. Caring and thorough. He was our advisor in the past and exactly why we wanted him again

In the beginning wait was a little longer than expected, but my service was completed in a timely fashion, Manny was super friendly and helpful

I used express service and was told it would take 2 hours. I felt that was a long time for express but I accepted the service. After 2 and half hours I went to the service person that checked me in. We saw the car on the lift and said it just be a few more minutes. After 30 minutes I started walking around lot and I saw my car parked out in customer parking. I tried to go back to the person that helped me but they were no where to be found. I had to have another person check me out. A oil change and tire rotation should not have taken over 3 hours.

Kim was a pleasure to work with. She was straight forward/honest while working the deal and made buying a car very smooth and easy.

I want to sincerely thank Ramón Gómez at Norm Reeves Honda Superstore Cerritos for his outstanding customer service and professionalism. Throughout this process, Ramón was very helpful, attentive, and committed to making sure my concerns were addressed. He took the time to follow up, communicate with me, and make sure everything was taken care of. I also want to mention that I test-drove my Honda yesterday, and so far everything is working great. I truly appreciate Ramón’s dedication, patience, and willingness to help. Customer service like his makes a real difference. I highly recommend asking for Ramón if you visit Norm Reeves Honda Cerritos. Thank you again, Ramón!

He accommodated all of my needs in a respectful manner. He did a great job and he is the best.

Such an amazing experience, always is. Very knowledgeable and attentive. Ramiro is always eager to assist with whatever my car needs...wouldn't trust any other dealership not sales representative.

Always reliable. Refuse to take my car elsewhere. Staff is always friendly and always keep you updated with time frames.

Manny is literally one of the best advisors!