★★★★★ Christy Noval — An Exceptional Person and Sales Professional I recently purchased a 2023 Genesis GV70 from Norm Reeves Honda Cerritos. Unfortunately, several unforeseen complications nearly caused me to walk away from the dealership altogether. Then there was Christy Noval. Christy is genuinely one of the kindest, sweetest, and most patient people I’ve encountered. She is warm, sincere, exceptionally professional, and truly cares about the people she helps. What impressed me most was that Christy came into the dealership on her scheduled day off, with very little notice, to help save the deal. She didn’t have to do that, but she did, and she handled everything with incredible patience and grace. While sitting in her office, I noticed numerous awards and recognitions for her sales accomplishments. After getting to know Christy, I completely understand her success. She’s not just good at selling cars; she’s genuinely good with people. Despite the challenges surrounding my purchase, Christy turned a frustrating experience into a memorable one. I drove away in a beautiful Genesis, but what stood out most was the kindness and character of the person who made it possible. Christy, thank you for going above and beyond, for your genuine kindness, and for giving up your day off to help me. You saved this deal, and I won’t forget it. Norm Reeves is fortunate to have you. Five stars for Christy!

I received the best customer service experience yet for my first time servicing the new car from Norm Reeves. Robert was great, very professional and helpful. I appreciate his service.

Great service always. Jonathan is always very helpful!

They took good care of me. I do have one gripe! No coffee or tea available! ????

First, ASK for Albert Rosales, he is AMAZING. He wasn't pushy or aggressive at all, he went at my pace with the process. Once i knew the vehicle i wanted, he was efficient in getting me out the door pricing and didn't try luring me to come in person. When it looked like we might not have a deal for the initial vehicle i wanted, he immediately shifted to helping find a vehicle i was still excited for and within my budget. He was patient, efficient, and most of all extremely kind. He is the type of person you want all salespeople to be. 11/10 Experience with Albert, cannot recommend him enough! Additionally, Ugur in the finance department was amazing too. Extremely informative throughout the process and very kind as well! Albert and Ugur truly made my experience great and i would refer everyone to them if you are in the car market!

Honda service people shows professional friendly to interact with customer needs ! Excellent service ! We are proud of having 3 all Honda SUV vehicles in our family !

He was efficient and reliable He has always been helpful and communicative, keeping us posted as to when the job is done.

Great experience, work was done in a timely manner. Helpful in answering all my questions and concerns.

Everything went good. And Joesph Vargas is always great. My service done was also good as well

EXCELLENT CUSTOMER SERVICE. CLEAR EXPLANATION OF WORK PERFORMED, GREAT COMMUNICATION. Our service adviser George provided clear view of the maintenance needed for our vehicles. Communication was great. Excellent customer service.

The waiting time was very long Customer service very good Need to have more mechanics working car

Went in for oil change. When i got back parking brake was broken. Was forced to pay $280 for something i didnt break. I dont use parking brake