Customer Testimonials
Had an amazing buying experience from Steven. He made sure we test drove the vehicles I was interested in and showed me all of my options. He will explain everything thoroughly so make sure to look for him! Trust me when I say you will be in great hands. He will make sure you are fully comfortable before committing to anything .
Great customer service and communication Very understanding and good pricing honoring email discount Professional and responsive to questions.
Quick and responsive team. Thahn is excellent and has been for years.
Very helpful dealership and customer service is on point for new customers. I enjoyed being there
They were very responsive to my requests and acted quickly and honestly. Christy was pleasant and friendly.
Renato Flores did an amazing job at reassuring our family on our very first car purchase! We are forever thankful with his excellent customer service and compassion. Thank you again!
Great Service! Javier is amazing and the reason we always choose Norm Reeves Honda Superstore
GREAT SERVICE!!
I always request Leo when I go get maintenance for my car. He is very helpful and knowledgeable and makes sure my car is well worked on. He makes recommendations as needed for my car to continue running at its best. For the most part I wait for my car and he ensures the wait is not prolonged.
Romiro was very helpful and professional. I appreciate his help. Romiro provided excellent customer service.
Great customer service Great customer service. Appropriate wait time. Communication is great. They provide great customer service with appropriate wait times and provide great communication
Just amazed how fast and conscientious their service was. Got me out within the hour. I plan to service my new Honda there in the future. Manny was great!
My car would not start some issue with the anti theft system not reading my key fob . I had no appointment it was a Saturday so they were extremely busy. When I say Nathan manny and Shawn went above and beyond I mean it. They got my car back running in a couple of hours they definitely will have my business moving forward.
Service is kind, generosity and politely. But try not to let customers waiting long. Just a idea, not complaining..
It was a good experience Nice people with good customer service. Although I had to wait they gave me times need for work.
My car needed an oil change and other maintenance. It was going to take the whole day to perform the several services. George secured a car for me to use. He embodies the 'helpful Honda' attitude. Thanks!
I went in for the first service on my 26 Civic Si. I was told over the phone that my oil life had to be under 15 percent for the first oil change to be free, it was at 70 percent and 3800 miles at the time, so I was told I’d have to pay 59 dollars. When I arrived for my appointment, my service advisor George Juarez was able to redeem my first free service at no charge. I had a good experience with the staff and my service was quick.
Brought vehicle new what the issue was signed off on the diagnostic but the service advisor wanted his commission did not want to waive but wanted to 4700 dls to fix car. They are horrible here
Staff is professional and helpful.
I have an unusual Honda, and I am still able to get service done. I love these guys!
Horrible service.
I took my 2017 honda civic in for servicing (oil change included)A little while later I noticed a scraping sound when going over bumps.I suspected it was the under car shield. I called the service department and they said it would cost. minimum of $200 dollars to fix.I took the car to a local mechanic and came to find out that during the last service they put the under car shield on incorrectly.(It looked like it was upside down)The outside mechanic fixed my car free of charge. To say I'm unhappy is an understatement . They get ... Read More Yelp - Oct 23, 2026
Should've tried to accommodate for my their mistake and inconveniences to me Help your loyal customers
I was there for oil changed.. it took 3 hours promised was 1 1/2 hour & never got a copy of my reciept. I saw mu car was just parked in the parking lot waiting for me.
We did not wait 2 hours as advice it took one hour fue to express oil change
Great dealership Been using a customer since the 80's although i use to work at toyota bit all my cars are homda and acura
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days! Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers. Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Yelp - Oct 22, 2026
I called to schedule the Cabin HVAC software update after receiving a courtesy letter from Honda stating that the total update process could take up to 90 minutes. However, I was told over the phone that the vehicle would need to be kept for two days!
Seriously, how does a 90-minute software update turn into a two-day service appointment? Either the person who answered the phone was misinformed, or the dealership needs to do a better job communicating accurate information to its customers.
Honda, please clarify why there is such a significant discrepancy between the information in your courtesy letter and ... Read More Google - Oct 22, 2026
Good people skills, good communicator, faculty very clean, comfortable waiting lounge, job done by the time that was estimated
Very friendly, helpful, and quick They were very friendly met me with kindness. The work was done in a fast manner which left me satisfied. Everything down to payment with Michele Bar was excellent customer service!
Mr Javier Pena was so helpful and tactful. Outstanding customer service and he always smile to his customer.
It was easy to get an appointment and the service was reasonable in price and the building is neat and clean where I had to wait
To buy a new car I recommend Mr oaki, is the best Na Na N/A
It was smooth, and the staff was pleasant I will highly recommend my family to take their car or their vehicle for service there
Super fast and easy always pleasant Johnathan is always helpful and pleasant and very knowledgeable gives me a heads up what's my car needs next time so I'm prepared
Always a good experience, Johnathan is always super helpful He good a explaining what we need and my options
Oil change I needed an oil change for my car. It was done in less than one hour.
Trevor was great once again. He took care of my warranty professionally and without any issues.
I booked an appointment online for a oil change it was super easy got there on time got in and out by promise time less than an hour wait it was great
Excelent customer service provided by Joseph
Awesome customer service from the time I made my appointment to the time I picked up my car , satisfied 100! I’ve been to downey and Buena Park Honda world but norm reeves is where I’ll be going from now on
No problems with the car service. The only thing I was disappointed about was how long it took. I brought my car in at 9:15 and didn't get it back until around four. Even then, no one contacted me to tell me it was ready. I had to initiate the contact.
Very friendly staff and informative. Javier spent time explaining and gave the possible time when my car will be done.
He's the best advisor there. Fast and excellent service Makes sure I am updated and reviews all my options.
Excellent customer service. Discussed my vehicle report and answered my questions. Followed through on his promises
Fast service and was able to fot me in last minute which I appreciated *fit
Christy was amazing,very helpful throughout the entire process..She made it sure that were leaving norm reeves with a big smile.This is our 3rd car from norm reeves and looking forward to see you again christy for the next one..Thank you so much for all the help.. your a great agent 😊
They were quick and always very helpful. This location in particular is my favorite They always answer my questions and everyone is very professional
I had an appointment and was left waiting in my car for 20 minutes while people that arrived the same time I did and afterwards were serviced before I was. I had to get out of the car and ask if anyone was going to help me. No one was interested in assisting me and this was not good customer service.
Joseph was actually great at check in. The wait time was supposed to be 2hrs or less. At 2.5 hrs I went to check on my vehicle and found it had been completed but the paperwork had been left at Joseph's desk while he was at lunch. Major failure in your staff. I wasted a lot of time waiting for no reason. One of Joseph's colleagues found the paperwork and completed as necessary.
Thanh helps me a lot, very accommodating Thanh helps me a lot and very accommodating. Aside from that the dealership is fast and reliable
(Translated by Google) The seller gives you a price, but the finance department doesn't respect it and wants to give you a higher interest rate (APR). (Original) El bendor te da un precio y el área de finanzas no lo respeta y te quiere dar un intrres(APR) mas alto.
I’ve had Hondas for the last 7 years and have been going to norm reeves all my services. There has been a change in staff since my last oil change and I was pretty anxious going in to get my vehicle serviced because the normal staff who has helped me in the past are no longer in the department. Massive kudos to Anthony for personally helping me. His hospitality and customer service is exceptional and a 5 star is an understatement. Thank you for still making me feel at home and taking care of me and my vehicle.
The service department needs an over haul! Wayyyyy too slow waiting on service advisors to get back from lunch! Time is money and I wasted so much time there for an express oil change (no tire rotation) the service advisors are nice but the wait was killing me and wayyyy to slow!
Experience was great. Very knowledgeable advisor He was very polite and apologized for the long wait time.
It met all of my expectations I was very happy with the overall service I will be back for future service
I had a great experience with the dealership during my oil change service. Jonathan Romero, my service advisor, was professional, friendly, and attentive throughout the entire process. He made sure everything went smoothly and kept me informed. I truly appreciate the excellent customer service and will definitely consider returning for future maintenance. Highly recommend!
They did an excellent job with my car and I picked up my car in a couple of hours. They are my go-to person and I know I can always trust them!
Robert I one of the best people I have encountered in your dealership.. His service was excellent
Fast and easy, would definitely recommend to other people. Advisor was also easy to talk to and knowledgeable
Great service made everything quick and easy for me to get my soil changed and very polite 10/10
Normreeves and Jonathan went above and beyond their scope of work and made sure I left happy
Too many “kid” employees! Unprofessional! I had to calibrate the tire pressure myself when I got home
Went in for a tire replacement. When I drove off, during my commute, all tires were low on pressure(car told me). Report said you guys checked and topped off air but you didn't.
Ruben is an exceptional service manager. I’d say he deserves a raise.
Honda rep was very courteous and explained the service requirements in detail and was straightforward.
I had an excellent experience at Honda in Cerritos! My service advisor, Leo, did an outstanding job throughout the entire process. He was professional, helpful, and made sure I had a great experience. I really appreciated his customer service and the way he handled everything. It’s always nice to work with someone who genuinely cares about their customers and makes the process smooth and stress-free. Leo definitely deserves recognition for his excellent service. I highly recommend Honda in Cerritos, and I would definitely come back for future service. Thank you, Leo, for making my visit such a positive experience!
Robert was my Service Rep and he was able to get my issue taken care of and made sure it was covered under my warranty. I’ve had nothing but positive interactions with all employees here.
One stop shop!! Norm Reeves Cerritos is indeed a place to be when for honda car buyers!!
Great Smooth And all great experience It's was a great over all experience in and out.
Great service at great price, Thank you so much!
OUTSTANDING SERVICE FROM LEO I had a great experience working with Leo as my service advisor at Honda Cerritos. He was extremely efficient, professional, and effective throughout the entire process. He made everything smooth and hassle-free, kept things moving, and ensured my vehicle’s service was handled in a timely manner. I truly appreciate his outstanding service and would highly recommend Leo to anyone bringing their vehicle to Honda Cerritos.Thank you, Leo, for making the entire experience such a positive one!
Though I got appointment he said 2-3 hrs waiting. Kept on asking - he said it's in queue. Finally I'm out after 4 hrs. What we did, just the tire rotation.
Very horrible. No communication whatsoever. Still thinking of going to any car maker just for this experience alone.
George was outstanding. He was communicative and efficient. He made sure I knew where we were in the process at all times.
They treated me with kindness, and the service on my car was excellent. Just wanted to say thank you ??
Nanette Mendez made the journey painless and fast pace in the best way possible. Communication via email, text and in person has been the best in the many years I been shopping at dealerships. I highly recommend to ask for her if you're interested in a car at Norm Reeves Honda Cerritos.
I will come back there. The service guy didn't even call me back after I sent him a message
Javier was knowledgeable, prompt and friendly. He was a good communicator and got back to me about my car's issues and their costs. I have had the pleasure of working with him before and he delivers great service!
Excellent and very professional also customer friendly Very clean facility like waiting area and restrooms.
Thanh always makes sure to get the services I request done correctly and without issue. He always is informative about any pending service needs or concerns regarding my vehicle
Trevor has excellent customer service. And tge people in the lube did an awesome job
Jonathan Romero was extremely kind and helpful when it came to my car maintenance.
*DO NOT BUY THE KARR SECURITY. IT IS A FEATURELESS APP THAT’S USELESS ONCE THE CAR IS OUT OF BLUETOOTH RANGE.*
Worse experience of my life. They say they're number one seller of Honda in the world- and because of this they don't care about individual customers.
Ash behaves shady and will give you an unrealistic price over the phone, once you're there he avoids you and push you to other salesperson.
Their finance department STRAIGHT UP LIED and told us the car DOES NOT COME WITH AN ALARM OUT OF FACTORY. When our sales tried ... Read More Google - Oct 15, 2026
I took my vehicle in for a simple oil change and the service advisor Lazcano Braulio kept asking me if I needed this and that done, my reply was, "NO,"NO" just the oil changed. He mentioned the time would be about an hr and a half, I replied by saying, "that a long time for a scheduled oil change" he then suggested if I've even been to Jiffy lube, they're in and out but don't do a 21 point inspection, well, when I received my vehicle, he did not even bothered to ... Read More Yelp - Oct 14, 2026
I’ve been bringing my vehicles to this dealership for over 15 years for both purchases and service, and they continue to exceed my high expectations for customer service.
From my initial conversation with Julie, the service manager, to the service advisor she assigned to assist me, the parts department, and the technicians, everyone provided excellent service. My starter was diagnosed and replaced the same day my vehicle was brought in, which I really appreciated.
What impressed me even more was that their pricing for both parts and labor was lower than what I found at other Honda service departments in ... Read More Google - Oct 14, 2026