See what our Yelpers have to say...
Sammy Z.
Torrance, CA
4/22/13
Wow. Best service that I have ever received. Sales rep Jackie Bernardino made my experience by far the most enjoyable experience I could of had. She was very helpful I answering everything I was concerned about before purchasing my car. I purchased a 2013 Civic sedan she took the time to show me how to set up the settings. I would 100% recommend her to any family or relative that was looking into purchasing a car.
Michael O.
Cypress, CA
4/21/13
I recently relocated to Southern California and a couple of weeks ago visited some car dealerships at Cerritos Auto Square, to start my research to find a car for my wife who will soon be joining me. I am very thankful that I met Sam Ahmad at Norm Reeves Honda, as my car shopping experience was how I imagined it should be and not how I imagined it would be. I had some concerns regarding my lack of credit history in the US due to recently relocating from Canada. My other concern was if any dealer would accept my Canadian car (odometer in KM instead of miles) for a trade in. I also was not intending to purchase a car until my wife arrived in Southern California, so my initial visits to car dealerships were for research of different makes, models and also to see how my experience was at the various dealerships. I expected that when I revealed this to the sales persons that I would just be browsing cars on my own and not viewed as a serious customer. Due to these concerns I was expecting that I would not have an enjoyable shopping experience. I was wrong. From the first day I met Sam at Norm Reeves Honda I realized that I was not working with a stereotypical car salesman. To be fair, I am assured that none of the sales persons at Norm Reeves are stereotypical. Sam Ahmad worked with me to address my concerns and I made my purchase at Norm Reeves Honda, even before my wife arrives in Southern California. My good experience at Norm Reeves was not solely with my salesperson Sam Ahmad. The sales manager Mike Porter took time to meet with me in person to discuss my previously mentioned concerns and the finance person I dealt with, Peter Tanius, took the time to answer my many questions.
All in all I had a very good experience at Norm Reeves Honda in Cerritos. My sincere thanks to Sam, Mike and Peter for their great attitude and service.
Pauline R.
Anaheim, CA
4/20/13
I give Mazen Abdeh 5 stars for his kindness while helping me out with purchasing a car. It took me time to choose the car I thought was good for my family and I. Mr. Abdeh was there all the way until I purchased the car I felt comfortable with most. I am happy that I went to Norm Reeves Honda dealership and was welcomed by Mazen Abdeh. He made everything easy for me and that's all I wanted.
Catalina E.
Los Angeles, CA
4/20/13
Awesome service! Went to go look for a new car and the gentlemen, Jeff Aoki guided me through different models. The model that had the best features was the Civic SI. Will definitely be going back.
Fernando G.
Los Angeles, CA
4/19/13
I purchased Honda Accord from Norm Reeves Honda and I must say that it was a pleasant experience. What made this a good experience was the customer service Sultan Ahmad (Sam) provided. Sam was able to get me the deal I was looking for and provided a very professional and friendly experience.
Nadine A.
Anaheim, CA
4/19/13
Just got my 2013 Honda Civic and loving it! Sunny Wu is my car dealer, which is also my mom's friend and gave me a good deal for the car. I would definitely recommend this place to anybody.
Chan S.
Long Beach, CA
4/18/13
The 5 stars are for Sonny Wu. I came on the lot with my family, already knowing I wanted the 2013 FIT, when we parked our car at the customer entrance only one gentlemen came up to us to say "Hi" he asked what we were in for and we said we were just looking, then he disappeared. My family and I went to the corner where the FITS were and browsed the vehicle our selves. I couldn't find the blue raspberry one I wanted originally, so I went inside to find someone to talk to. No one approached us, so I waited about 5 minutes until I went to the receptionist, asked her how I would get a particular color, then she pointed to my side and said, "Sonny would be glad to help you". He asked me how soon I wanted to get a car, I said TODAY. He smiled and led my family and I to his cubical and started talking business. Long story short, I was irritated when I first got to the dealership, but after having Sonny help me & my family out it was a great experience. I am now a proud owner of a brand new Honda! THANKS SONNY!
Lori L.
La Mirada, CA
4/18/13
I bought my first new car here. Was very happy with the service. I went there at around 6:30 on a Sunday not really knowing if I was going to come home with a car that day. But the sales men and finance guy were very patient with me and made me feel comfortable. I would recommend them to anyone and everyone that is looking for a comfortable environment to buy a new car.
Jon L.
Los Angeles, CA
4/18/13
This is a review of the Norm Reeves Honda Superstore Service Department only: Overall I think this place is really great. I recently brought my car in for service here and I must say that this place just has the right business culture. Every Service Dept. employee addresses each other as "sir" and "ma'am”, and work as a team. The staff is quick to provide status updates on your vehicle. You are assigned a "service advisor" who becomes your single point of contact. You get a direct phone number to the service advisor. Sergio was the service advisor assigned to me. He did a great job of keeping posted on any updates. In addition to this, the shop offered to honor coupons from the Glendale Honda dealer. Not sure if this is common or not.
Saydulu K.
Cypress, CA
4/11/13
I have been to this store for buying a new car. All salesmen were so busy, so decided to roam around the cars to get an idea on Honda cars. I was in dilemmas which car buy, either a used car or brand new. After couple of minutes I was approached by a Sales man Houssain Ahmed. He was very cool to handle the customers and clarifying all the doubts. It took 2 hours to come to a decision to buy a new car instead of used car, these was all because of Houssain's help and expertise to answer all my 1000 questions. He was so courteous and helped me to get good APR though without much credit age. I strongly recommend him to other customers, as he is nice salesman and smiles always with positive attitude. After having long question and answers session with him, I ended up buying Brand new Honda Accord EX-L with Navi for good price and low APR. Who ever is planning to buy a Honda car, just think about Cerritos super store. Finally finance team is also helpful in choosing the right protection package (Ziggy Estrada). Thanks to every one who helped me to get my beloved car :-)
Paul D.
Anaheim, CA
4/10/13
Did my homework on line, back and forth emailing a bunch of dealerships. Then went car test-driving with couple of dealers. Honda of norm reeves gave me the best price without the usual run around in dealerships. Allen Nouri was the salesperson very professional straight to the point. Simply got the EX Accord for $950 below the closest price I was quoted by other dealer. I highly recommend Norm Reeves Honda of Cerritos. Mr. Allen Nouri thank you for not wasting my time, you truly deserve five stars.
Nathalie R.
Echo Park, CA
4/10/13
I am extremely happy with my car but what made it great was my sales rep MOSES ROJAS he is just amazing great attitude great costumer service period he got me an unbeatable deal I defiantly recommend him and the dealership I never been so happy and I'm glad Moses was able to help me get my very first car defiantly a great place to shop for a car dot forget to ask for Moses !:)
Sri V.
Los Angeles, CA
4/8/13
I believe no one can beat the price and service that Norm Reeves Honda offers. They beat the price of all other dealers, and the customer support was awesome. No one forced to take extended coverage, but they very well explained the pros and cons. I recommended my other friend he also brought the same car as mine with in a month.
Daniel L.
Cypress, CA
4/6/13
Our family has always come here for maintenance and services. I feel the workers and the managers here are professional and don't skimp on any customers. Even though service isn't fast on weekends when it's usually busy, they do throw in the complementary car wash. Thanks! O yeah, I would recommend a reservation for maintenance services or you might have to wait a bit more than an hour.
Matt M.
Fountain Valley, CA
3/31/13
If you're looking to buy a Honda, I highly recommend doing it here, make sure to ask for Allen Nouri. I worked with Allen to purchase my vehicle, and he was very professional and straightforward. No games, no nonsense, no fudging with numbers. The price was also very competitive. 5/5 stars.
CT E.
Mission Viejo, CA
3/29/13
Great Service! Had an issue with my Pilot, and the independent garage did not have the equipment to fix. I was worried about paying too much at a car dealership, but it turned out to be an easy fix, and a lot less than I thought! Great job!!!
P.F.
Cerritos, CA
3/14/13
I don't get why most of you all have given this place bad reviews. It is either you didn't do your homework or didn't work with the person who sent you the price quote.
I was dealing with Ishan, I went in a couple days later with a credit report and spoke with him. He gave me numbers according to my report and didn't even pressure me to run my credit at the dealer. I had a few things I wanted to pay off to get a better APR. Ishan advised me and I took off and took care of my issues.
About three weeks later I set time with Ishan and ran my credit. Without a haggle he got me the best rate possible and lowest price at the time. He's honest, soft spoken and always carry a smile on his face. Direct person.
Because they sell so many cars they have streamlined their process. Took me a total of about 2 hours. This is an amazing place to buy a car. Keep in mind this is a fast phased store, so do your research before going in cause they don't have the time to baby you around while you negotiate for the best deal. Think of Norm Reeves as a spinning merry go round. If you want to jump in you'd have to pick up speed before.
Thank you for the service and love the car.
Renee L.
Trabuco Canyon, CA
2/28/13
I recently braved test-driving new cars. They had a great selection of cars to look over. I have to also give a shout out to salesperson Kevin C. He was very patient in answering my 1000 questions. He made what is normally a painful purchase easier! It is worth going here even if you are just in the "test driving" stages of buying a car. If you do go, ask for Kevin!
Marion C.
Colton, CA
2/27/13
From the moment I walked into Norm Reeves, I received nothing but courtesy and help.
Ramzi Maymoun was very professional and very helpful and very informative. And so was Dan Sendu, they really helped me out of a dire situation. There aren't many salesmen who go above and beyond for their clients, yet these guys did, in a big way. Although it shows that they are a busy bunch, they still reach out and understand on a personal level. I am very thankful for the help that I got from both Ramzi and Dan. And even though Norm Reeves is quite a distance from my home, I will continue to go to these guys for my future purchases and refer anyone I can to them.
Caitlin H.
Cypress, CA
2/11/2013
I've been coming here for years for all my servicing needs. On my recent visit for my Odyssey, I received the same excellent service as I always have in the past. Michael was super nice and my car was ready as promised. He even gave me a free rental for the day, since I had my daughter with me and also needed to pick up my son from preschool before the car was ready. He got me taken care of at Enterprise across the street. I'll be coming back again and again.
Bernard C.
Buena Park, CA
2/1/2013
I am basing my review solely on the service I received from Art in the parts department today. Today I needed my brake lights replaced and after an unsuccessful visit to Autozone, they told me I needed to replace the socket and not the bulb that was the problem. So I called Norm Reeves and spoke to Art, who told me he had the part in stock. So I stop by and purchase the part and when I am about to install it, he tells me the bulb looks fine and lets me know that I am looking at the wrong bulb. He removes the brake light socket and shows me a burnt out bulb. That's where the problem was! A simple miscommunication about the location of the brake light. I was worried because he told me the only way to return the product was if it was in its sealed package, which it wasn't. To my surprise, without asking he told me he would exchange the socket for a light bulb and give me back the difference. Talk about service. What really shocked me was after replacing my brake light bulb, I noticed my other side was burnt out as well. Without hesitation, Art told me don't worry about it and gave me another bulb for the other side. I never thought I would receive this level of service from a Honda dealership and many thanks to Art in the parts department. Thank you and keep up the good work.
Love T.
Long Beach, CA
1/20/2013
I loooooooove this dealership! Antony is thee best guy to help you in the service department. I only go to him....but I'm sure every one else id good too :)
Max P.
Orange County, CA
1/16/2013
Review is for the service department;
I brought my car for routine service and my advisor was Anthony, He is the MAN! Very helpful, and stayed on top of things. Followed up with me in a timely manner! Down to earth service! Nice to see from a high volume dealer!
Angela S.
Simi Valley, CA
1/6/2013
Ummm let's see where do I start . By far the easiest most professional no hassle, no B.S. haggle sales process I've ever had when purchasing a car. First the dealership is friendly, inviting and has tons of inventory.
I purchased a new 2013 accord sport today and the experience was like no other. I recently (the day before) visited another Honda dealer looking for a car. And got the traditional B.S. of your credits not good enough and we need more down, how much more can you put blah, blah, blah. I left A.S.A.P. later the same night a friend told me about norm reeves being BIG and priced to sell... So I visited their website, built my vehicle the next morning I received an email with a quote of nearly 3 K less for the same exact vehicle. and I noticed a missed call and voicemail from the sales rep Nader.
I phoned him back, he was straight forward said there's no sales gimmicks, or B.S. haggling I was still skeptical, I explained my previous experience, Nader assured me I would not have that issue with Norm Reeves. And that they had the vehicle I wanted in stock. I drove close to 115 miles from my home, I probably passed 7-10 other Honda dealerships to get there. When we arrived Nader had the car I wanted ready for a test drive. When we came back we spent no more than 10 min going over my down payment and monthly payment options. I was never pressured to put more down. I actually asked if I put more down how much would it lower my payments.
Next was finance took a little longer but all in all I got what I wanted and they got the sale. I was in and out in about 1 1/2 hours. Now I've purchased a lot of cars and spent almost an entire day at dealerships. But this was hands down a class AAA act I would recommend this dealer and Nader to all my friends family and every one else. And more importantly the next time I'm looking to buy a Honda I'm only going to Norm Reeves
Chelsey L.
Downey, CA
1/5/13
Simplest time at norm reeves last Friday thanks to George Habib, he helped me find a used accord in my price range and went out of his way to help me out with the price Thanks George! Ask for him next time you’re at Norm reeves
Lisa E.
La Habra, CA
12/30/12
I just bought my 2nd car from Eduardo Mora...he is absolutely, without question the best salesperson ever...i told him what i wanted and he made it happen for me...I LOVE MY 2013 CROSSTOUR EXL!!! I drove off in my new car in less than 2 hours...if you like working with honest and direct sales people than find Eduardo Mora...great service and extremely professional. Ryan in finance you did a great job--thank you! I will only buy cars from Eduardo...if you're car shopping email emora@normreeves.com he will get you best deal.
Kimberly N.
Westminster, CA
12/29/12
Sonny Wu!! Thank You soo much for making such a good deal for my 2013 Honda Civic =). I had the quickest and fastest purchase at this place. I went to a place before hands the one on Beach and Trask they were full of liars. They were trying to rip me off with ridiculous prices and then trying to bring the price down slowly wasting my time. I came to the one in Cerritos and I just stated my budget and asked if they can do it or not and they did it. Wells at least Sunny Wu did it. Thank You so much I left knowing that I had the best deal. If you want to purchase a car go to Sunny Wu, he is fast and to the point. He won't lie to you.
Bethany W.
Buena Park, CA
12/25/12
My parents bought a CRV and they were so happy that they chose the right employee. Mazen was very helpful and caring. He gave my parents such a good deal on first time Honda buyers. Thanks to Norm Reeves Honda in Cerritos and Mazen Abdeh for helping my parents out in choose a good car for them.
Lana D.
Fontana, CA
12/22/12
I'm giving this place 5 stars simply for Kevin C., the car salesman, who made it a class A, WOW experience.
Hospitality and customer service minded, Kevin is, by far, the best car salesman I have ever had the opportunity of doing business with. Although I felt slightly inadequately energized next to the man who was bouncing off the walls after working practically 10 hours (every time we came in to talk to him, I helped myself to at least 2 cups of coffee to keep up with his energy level), he was never trying to sell us anything. He was simply helping us find the right car with whatever we were looking for.
We came in to for a trade-in on a 2012 Toyota Highlander for something more gas efficient, without any down payment and around the same monthly payments. It was very difficult, given the upside-down loan, but really trying to help us out, Kevin did the best he could and bent as far backwards as he could for us.
Not only is he passionate about helping people, I felt as though he is also passionate about the cars he was selling. He knew the cars (which was a plus from the Toyota salesman who was reading the sign, just as we were, and hadn't the faintest idea about the FRS), and he knew what to recommend. He seemed genuine and took the time to get to know us and our situation before moving forward with any intent of sales.
I can definitely see why the Cerritos Norm Reeves is the #1 Honda Dealer. With someone like that on your team, how can you not? Two thumbs up for Kevin C. I can totally see him as a restaurant manager one day. :)
Andrew C.
Canoga Park, CA
12/18/2012
Had one of the easiest in and out experience at a car dealership within recent time.
Purchased a new 2013 Honda Accord Sport and had negotiated the price online and via email with Jojo (great guy by the way!! Ask for JoJo for your next Honda at Norm Reeves!!!) He is super nice and a funny guy. He will work with you and help you get the best price.
His supervisor was very nice too (forgot his name). Nick is also a very very good rep!! Super nice and more than willing to assist.
I actually enjoyed my experience here as opposed to my local dealer Goudy Honda who I will never ever step foot into nor recommend to anyone I know. There is a reason why Norm Reeves is the #1 Honda Dealer folks.
Save your time and headaches and go to Norm Reeves. Ask for Jo jo or Nick, both are great guys!!
My negotiating experience was with Jojo and he was very friendly and helped me get the deal I wanted.
Jose C.
Artesia, CA
12/17/12
My wife wanted to get out if her BIMMER 528i and looking for a bigger car cause our daughter was getting bigger. Looked for a pilot as it was rated good for safety and its a Honda. Shopped around came across Ishan Packeer. He was informative and replied to our questions promptly. So we de decided to go see him. Ishan was the most professional pleasant person we came across. He went to work and got our car paid off and got us a great car deal.
T.H.
Artesia, CA
12/17/12
I came in as a first time buyer and had the pleasure of working with Kendra Black. She made me feel comfortable and welcomed from the moment I stepped into the dealership until the moment I left with my vehicle. Kendra also took the time to follow me home after the sale to get a few last minute papers I forgot to bring with me. Thank you to Kendra and the whole Honda team!
Jonalyn, T.
Long Beach, CA
12/16/12
Wow. what an experience!
I went shopping for my first car purchase with my dad. Based on all the reviews on different dealers, I knew I'd have to try this one out. My dad despises all car salesmen thanks to his previous experience at Cerritos Auto Square. (he bought a car there 20 years ago and still brings it up and refuses to go to that dealership or any for that matter). After hearing my dads experience and others, I was terrified to go car shopping. I first stopped at a Honda dealer closer to me and was immediately turned off by the salesman- he was just rude/pushy to begin with- from that moment I got even more scared to continue shopping. We were on our way to another Honda dealer in the area but I am glad we went straight to Norm Reeves, quite a drive away. We were immediately greeted with a friendly and personable salesman- Lito Bayas. I told him exactly what I was looking for, showed us what they had, I mentioned one I saw online- they didnt have it on the lot so he drove us to their storage. (my dad was so suspicious and hesitant he didn't want to get in the car). Lito talked to him during the drive and my dad was able to feel more comfortable. I basically test drove the car back to Norm Reeves- checked it out and ended up in his cubical talking about options- no pressure at all. At that point my dad and myself felt much more at ease. Throughout the process, my dad kept telling me this was the best car buying experience he has ever had- and best of all- he trusted this car salesman (he was trying to find every reason not to- he went over the list of costs again and again to find a hidden scam.) It was just so easy- my dad didn't even bother to negotiate the price. The car color wasn't even my first choice, but with great service, that didn't even matter.
Honestly, for a skeptical first time buyer, the service was too good to be true that I'm waiting for something to go wrong. even if we were cheated, we wouldn’t have known... I left happy and I hope to stay happy with my brand new car. Thank you NORM REEVES!
Kathy P.
Buena Park, CA
12/1/12
A friend of mine was telling me about the experience working with Mazen Abdeh which is an awesome man. I was delighted to see that she enjoyed the employee I recommended for her. She is a first time buyer that worked step by step with the process of purchasing the right car for herself and her family. We debated on whether going to Toyota or Honda and we knew Honda was the right choice especially meeting a kind and funny gentlemen, Mazen Abdeh. I hope others have the same amazing experience my friend had with Mr. Abdeh. It’s always good to choose the right person for help. We love Norm Reeves Honda Cerritos!
Gina M.
Laguna Beach, CA
12/1/12
I had a great experience purchasing my 2008 Honda accord! the salesman was very knowledgeable and very pleasant to work with. I’m very happy with my purchase and I recommended Dan Stone to my friends and family. Honda is a great car and Dan stone made the experience that much better! Thank you Norm Reeves and salesman Dan stone. see ya next time around!
Abby B.
Glendora, CA
11/23/12
Came in looking to trade my CR-V and I had been to a Hyundai dealer. I was comparing between CR-V and the new Hyundai. Ishan Packeer offered a good deal on a 2012 with Navigation. We got the deal we wanted.
He went to work for us and made sure that we were taken care of. I will but my next car from Norm Reeves and especially from Ishan Packeer.
Thank you Ishan.
Mary C.
San Leandro, CA
11/16/12
Got my 60k service here! I believe I was served by Mr. Matt Bursch? He was super friendly, straight-forward, no bs, and told me what my car needed/need not and what was urgent etc. Really helped me a lot + with a YELP check-in, you get a discount!
They offer shuttle service to drop me off wherever I needed, but I went in with the intention to study; they had a really nice sitting area that offers WIFI. Apparently it was one of those employee of the month meeting days and they had chocolate cake so they gave us cake! :D That was the cherry on top. The only thing I found eh was that the free carwash they offer really doesn't get the nasty treesap/pollen stuff off my car... but get good service here!
J.J.
Fontana, CA
11/9/12
We felt like we were in a scripted TV commercial with Blake @ Norm Reeves Honda. This guy was thorough with his presentation and had a sold within the hour. We had just purchased a luxury car a month prior and the service we received with Blake was far superior! Kudos & thanks!
Gregor S.
Anaheim, CA
10/26/12
I was in the market for a 2013 Accord. I started working with Auto Nation Direct through another dealership & they were telling me that I couldn't get much of a discount because it was a popular new model. I was referred to Norm Reeves Cerritos by AAA's car buying program. That's when I met Lore Simons, one of the fleet managers. Not only did she find the exact car I wanted, but between the cost of my new Accord & my trade in, she beat Auto Nation' price by $1400. Plus I was given a coupon booklet for service on my car.
I can't say enough great things about Lore Simons. She was thorough, considerate & very professional. She did everything she could to get me a great deal & make sure I was very satisfied. Thanks for the Terrific Experience, Lore!
Nina Raquel R.
Gardena, CA
10/26/12
Awesome place! Me and my hubby recently purchased a vehicle here and helped by Lito Bayas, great service and very helpful. Will sure come back here in the future! :))
Melanie A.
Riverside, CA
10/13/2012
Place is amazing, it was a step by step process for me, Shawn my salesman helped me on the spot, he gave me no pressure what so ever and worked literally two and a half hours with a deal to suit my payment which i can pay. I really appreciate his work and the dealerships environment for having outstanding customer service!!
Deborah M.
Signal Hill, CA
9/21/2012
I went into NRH one morning with about 2 hrs to spare MAX, thinking there's no way I'm going to be able to a) trade in my lease and b) get what I want on a new lease or buy my lease out. Boy was I wrong! I had been to two other honda places and a VW place prior, and this was hands down the best, easiest and quickest experience I've had! My salesman was Mazen Abdeh and he was not pushy or salesman like in any way which I respected. Of course, he did do the go talk to my boss thing which they all do, but overall he was super nice and fast and got me a great deal and out of there in under 2 hrs including switching cars, financials and all-- which was amazing. Usually when you say you cannot put anything down there is some way or another when it comes down to it that you end up with something out of pocket. In this case, when I said I had nothing to put down I walked away actually putting nothing down as well as getting a good monthly payment on my lease. It was about $20 more than what I wanted but I was very happy with what I got. I still cannot believe how easy it was. Thank you so much Mazen--I would recommend him to anybody and I did not know him before I stepped into the place. Everything went so quickly and smoothly (no runaround, sales talk stuff or anything) I sitll cannot believe my new Civic is sitting in the driveway. I am a happy customer and that says a lot!
Anna C.
Irvine, CA
9/20/12
Just bought a 2012 Honda Pilot (from Sonny Wu again). I didn't think that they could out-do themselves, but they did. Sonny really worked out a great deal for us, and the finance guy (Ryan) was super quick in getting our paperwork done (less than 10 minutes!). I haven't used their service yet, but I haven't really had any problems with the cars we've gotten so far.
Miguel R.
Downey, CA
9/20/12
I came here for an oil check and got good Honda service and a report on what my car needed to be in optimal condition. Everything was fine except for the fact they did not wash my car since the car washing machine was not functioning. They did not even offer a rain check so I posted a three star review. Shortly after I was contacted by Norm Reeves Honda about my issue and they offered to wash my car. I actually forgot about their offer and they recently contacted me again about the car wash. I went the same day they contacted me and they did what they had to give me an appointment the same day. Not only did they wash my car but they also waxed it and removed some nasty hard water stains caused by sprinklers. That would have costed me about $60. I got it free! I didn't ask for it but they were nice enough to do it anyway! I am very satisfied with their customer service. Sometimes the members of a team may make errors and in this case it is up to their team leaders to fix them. Honda did it for me!!!! Thanks Norm Reeves Honda! My Honda has not failed me all the 10 years I have had it and you now have maintained me as a loyal customer!
Bekah B.
Los Angeles, CA
9/15/2012
I just had fantastic experience at Norm Reeves. I was fairly nervous, as it was my first car purchase, and I didn't want to duped, or stuck with a lease I couldn't commit to. Dan Stone was incredibly kind, honest and well informed. He immediately got a great sense of what I was looking for, and helped me narrow it down then make an informed choice. I definitely recommend this play, especially for car newbies.
Melissa L.
Fullerton, CA
9/14/12
I bought a 2012 Honda pilot from an employee named George Habib later I got the keys for my Honda pilot I’m so happy with my new car I love it so much thank you NORM REEVES HONDA TEAM and George habib.
Nancy T.
Norwalk, CA
9/11/12
Finally After 12 years got my self a Brand new Honda Accord. I went into the dealer just to look and see new cars it was very late Sunday went I went looking for cars. I was so lucky to meet BLAKE UNDERRINER Sales and Leasing for Honda Dealer @ Cerritos,It was very late I was concerned about the time but Blake Underriner was helping me and telling me not to worry he is here to help me get my new car. he explained to me all the benefits of having a Honda car and the safety features and what I love the best about the Mr. Blake our sales rep he was not a " pushy sales person" he listened to my needs and helped me find the car I wanted." He worked really hard to get me qualified the payment I wanted and took the extra time to show me every little detail on how my car works. Most important thing he was patient and give me the attention and time from the minute I walked in to the dealer to the minute I left. Everybody was friendly and customer service was awesome. I was also pleased with the Receptionist In Finance she was friendly and very nice lady. Great Experience they really go out of their way to help you . Thank you Honda of Cerritos and Thank you Mr. Blake Underriner @Sales Department for making my dream come true to have my brand new car.
AWESOME EXPERIENCE!!!!!!!
THANK YOU!!!!!
**Honda Accord should have more sales people like Blake Underriner he really makes you feel like family. Awesome Job. Thank you
Nancy Torres from
Norwalk California
Theresa B.
Colton, CA
9/11/12
Just leased through NRH for the second time. Opted for the CR-V this time and I love it! Linda is great and she was able to get me a good deal. Its really nice to not be pressured into buying more than I need or all those expensive add-ons they try to sell you. Thanks Linda!
Michael L.
Colton, CA
9/9/2012
Linda Ly of Norm Reeves Honda is great to do business with. She's honest & her no nonsense personality makes negotiation unnecessary. I've purchased a few cars from her through the years & have referred people to her. My girlfriend leased both of her cars from Norm Reeves because they offered her the best deals. She is very pleased to have met Linda & not have to go through the old archaic way of shopping for a new car ever again.
Faith M.
Fullerton, CA
9/7/2012
I bought my 2012 Honda Pilot from Linda and had a great experience. The transactions went smooth and surprisingly fast! The General sales manager, Vince Marquez, even came down and greeted us.
For the kids, they have a clean play area to distract them (with a parent supervision).
For maintenance, so far I have gotten my oil changed 2x and a car maintenance down. I was able to make a reservation online, which i highly recommend. Kenny Tran helped me last time and was polite and knowledgeable. I'd recommend coming in early if you are servicing your car.
Overall, I've had a wonderful experience and would recommend this place because of their high quality in customer service and friendly staff.
Neil P.
Carson, CA
9/6/12
We bought 2 new cars Aug 29th from our regular salesman JoJo Bayas. Once again another easy hassle free deal! Thanks again JoJo, Mucio, and Norm Reeves.
Sincerely,
The Pascua Family
Sergio B.
Whittier, CA
9/4/12
I purchased a 2012 Honda Civic EX-L from Norm Reeves Honda on Aug 21 and can honestly say I have never had such a pleasant experience purchasing a vehicle. My salesman, Cosme Aguirre was super patient, knowledgeable and caring about getting me into a car that fit my needs and budget. I actually could not decide between an new Civic and a used one and his patience along with some key numbers by Rich in Finance (who was also really patient and showed and explained the APR, finance charges and resale stats) really helped me see clearly that the only choice for me was a new Civic, which by the way already has over 1500 miles due to a trip to Vegas!
I know I am buying my next car from Cosme and Norm Reeves Honda and I will be referring friends and relatives there as well for their car purchases.
Cheers! Sergio B.
Jessica H.
Bell, CA
8/14/12
Thank you Cosme for the great information you gave to us on the Natural Gas Vehicle it was very informative and educational. We like the fact that Honda is paying for the gas an entire year! We are still shopping for hybrids but now we are seriously considering the NGV Civic. Thank you again and great job :)
Navin N.
Los Angeles, CA
8/12/12
We recently bought a car from Norm Reeves Honda at Cerritos and we were pleasantly surprises at their customer service. Our service representative, Hossain Ahamed was with us showing cars around, explaining what are options were and guiding us through the process of financing a Honda Accord.
Even after the process of payment was over, he helped us with any questions about the car and even followed up a couple of times to make sure we were okay. Even recently, when there was something we wanted fixed with the car, Hossain, came to our aid and tried to get things moving quickly.
To anyone reading this, I highly recommend Honda Norm Reeves and even Hossain Ahamed for a smooth and dedicated experience for buying a car.
Yasir S.
Yorba Linda, CA
8/12/12
I’ve been a customer now for more than a year and its been nothing but great things. I have had all my oil changes at Norm Reeves Honda Superstore and its been awesome. Also without help from Hossain Ahmed I don’t know where I would be, he had been helpful and excellent at what he does.
Christine T.
Manhattan, NY
8/11/12
I just moved out to SoCal and was in need of a car. I visited a couple of dealerships before I came to Norm Reeves Honda in Cerritos. So, I already knew what I wanted. I just wanted to see if Norm Reeves can give me a deal that was "more bang for my buck!" ..... and they did!
Special thanks to their Sales Agent, Cosme Aguirre. He was extremely friendly, helpful, personable and definitely did everything in his power to get me the car I wanted; even down to the color. You see, Norm Reeves Honda - Cerritos did not have my car in white (mind you, I already saw the car in white, test drove it and everything at another dealership, so I already knew this was the color that was for me!), so immediately i was displeased. Cosme offered an alternative color, black, we looked at it and it didn't give me that spark that I saw in the white. I wasn't happy. But, as an excellent salesman he is, Cosme made sure to check Norm Reeves' other stores around Orange County and sure enough, they had the car in white at another location; so, Cosme made the drive to pick up the EXACT car I wanted!! SUCCESS!
Special thanks to Dan Sandu, too! He made the financial process quick and painless.. he was also very helpful and friendly!
All in all, my experience at Norm Reeves Honda in Cerritos was great! Excellent customer service! They definitely want their customers to be leave happy!
I am truly satisfied!! Thank you, Norm Reeves Honda in Cerritos for my new car! =)
Samuel B.
Escondido, CA
8/6/12
Until just recently I have been going with my Grandmother to Norm Reeves Honda Cerritos since 2001 when she bought a 2000 Honda Accord EX. Great car. She wouldn't let anyone touch the car at all unless it was at this dealership, unless she was getting it smogged, they took such good car of it. It never had one single problem. Waiting time wasn't too terribly long, we mostly went to the mall so it didn't matter. But other than that I would continue going there. It is not like most dealerships, they really care about your car and will do what ever it takes to make you happy
Leisha S.
Placentia, CA
8/4/2012
I was skeptical about going to the big store - but after a very poor experience at a smaller dealer I was surprised at the pleasant and professional approach received at NR Superstore! Sonny is the man. We visited a week before - got a couple of calls asking how we were doing and finally got down there. No BS just got down to it. He found us the exact car we wanted and got us an excellent price. Gave us great information about the care and maintenance. He was quick but didn't hurry us. I highly recommend you see Sonny at NR Superstore! Thanks again Sonny!
Alex S.
Bellflower, CA
7/17/2012
Thank you Mr. Kash Varsandeh a salesman at Honda of Cerritos for exceeding your customer's satisfaction in products and service! Job well done.
Rayann L.
Long Beach, CA
7/14/2012
I am very impressed with Norm Reeves in Cerritos, especially my sales person Sonny Wu. He was prompt, professional and look out for my best interest. What can I say so far I bought 4 cars from him. My latest ride 2012 Honda EX-L Pilot. I m loving every moment of it, thank you Sonny for making my ride a breeze.
Johnny M.
Glendale, CA
7/12/2012
I appreciate Norm Reeves along with Mr. Shawn that made the deal happen. Mr. Shawn with great customer service did a superb job and I am great full for his service. He Spent his time showing me tons of cars and choosing the right one, that suited my wallet and me best !!
Raquel J.
Los Angeles, CA
7/12/2012
Recently I stopped in to look in Norm Reeves Honda to look at cars. Thank you Cosme for showing me their selection of used cars and although I didn't purchase a car you made my visit to your dealership a pleasant one. When I am ready to buy a car I will come and see you!!!
Mani A.
Gardena, CA
7/12/2012
Good experience. Got my second Honda from these guys. Salesman Shaun was very helpful. I recommend Norm Reeves Honda for anyone out there looking to purchase a Honda.
Almarie M.
Long Beach, CA
7/10/2012
Danny Atienza was the great salesman who had helped my nephew in buying his first car. He gave us the best deal ever! He worked professionally without doubts. He is fantastic and awesome! Because of him, we will surely come back to Norm Reeves again! Thank you Danny Atienza! From WreighMarc and Almarie.
Manny A.
Orange, CA
7/7/2012
I’ve purchased a handful of cars before and my number one priority is going to be the price and the time it takes to get to the grand finale. I walked in telling the salesman that I didn't have a lot of time and we were able to test drive, price, and get the financing paperwork going within 60 minutes. I got a great rate at 0.9% and the finance guy was extremely professional and caring in making sure that I knew exactly what was going on at all times. The ultimately question is...Would I come back? Definitely. Would I tell a friend/family to buy from here? Definitely. Great Place and people. Thanks Norm Reeves.
Desireann A.
La Verne, CA
7/7/2012
JOJO BAYAS made my car shopping experience one of the best i have ever had, and ive had plenty. Being in Sales for 8 years, customer service is very important and being able to read all your different needs and wants is not always easy.
I went here just to price around for different type of cars since my engine just blew out on my impala,
I went to one other car dealer who was not willing to give me as much time and attention since i explained to my situation and not being able to buy today. He just told me come back when your ready and ill see if i can do better for you. He only had one car to fit the best of my needs. i was in and out with in less than hr.
I then went next door to Norm Reeves Honda and it was like a one stop shop and go I spent the remainder of my day there where I had such great service.
JOJO BAYAS assisted me in showing me quite a few different selections to fit my needs. He was very helpful in answer all my questions and showing me the right kind of car to fit my needs. He was a awesome sales man, he drove me to the other lot to show me a few different cars. He was very honest in answering all my questions and telling me what he thought to be the best solutions for me. Even thou I explained to JOJO that I was not going to be able to buy today, He still took treated me like a buying customer today. He took he time and patience with my picky requests and kept the whole encounter fun friendly and inviting. He nicely introduced me to everybody around the dealership where all the sales men were very friendly and even tried recommending a few different selections, they did not seem like other car dealership men where most of them just are out for their own and ignore those who are already being helped keep one sales person zoned in just one customer. They were all very friendly and help for a customer who was not ready to buy today. It was a very pleasant and enjoyable shopping experience and when I am ready to buy it will be where JOJO is at and I would recommend him to any of my friends interested.
THANKS JOJO YOUR AWESOME!! YOU TOO SUNNY - PART- TIME ;-)
John A.
Anaheim, CA
6/29/2012
My son purchased a vehicle from Mazen Abdeh in the beginning of June. He had a fabulous experience with him and Mazen was a great Salesman. He kept in touch with me even after my son purchased the car to see if it was still working good. I was pleased by him and how much he helped my son get through the process. He is great and a pleasure to work with. My experience was wonderful at Norm Reeves Honda.
Glen J.
Montebello, CA
6/27/2012
THE GOOD:
I once again, I had a great experience in the Service Department of Norm Reeves Honda in Cerritos (NRHC). And all because of JORGE CORDON, Team Leader. He once again was very helpful in getting my wife's car serviced.
I had initially called JORGE CORDON to see if he could answer a couple of questions I had about an oil change regarding 0W-20 Oil and Synthetic Oil. I was not able to reach him directly with each phone call I made, I believe, due to customers having a high demand for his personal approach to taking care of customers. I had left my number with the receptionist, and a message with his voice-mail; and once he was free he gave me a call and left a message. I was able to get in direct contact with him and asked him about the oil; he clarified that for my car they are one and the same.
I asked if I could bring my wife's car in, but regrettably he informed me the Service Department would be closing in about 45 minutes, and there was a high number of customers ahead of us. So, he offered the option for us to pick-up the next day. He even said that it could be done early in the morning, about an hour after opening up.
My response to him was, "Cool." But, my family and I would be fine picking it up later the next day. There would be no rush on our part, but I thanked him anyway.
So, the family and I headed on in to have the car serviced. The car and key drop-off was smooth and quick once I met up with JORGE CORDON. JORGE CORDON went to inspect the car for overall possible surface and body damage, and noticed the car was dirty. So, he threw in a complimentary car wash along with the service we required. My wife was glad. We had not washed it in a while.
As a big thanks to JORGE CORDON, we shared with him a portion of apple pie from home; brought him a fourth of it. And my daughter, nearly two years old, told JORGE CORDON, "Thank you, Jorge."
TO THE MANAGEMENT:
As usual, JORGE CORDON was very considerate and receptive. He has always been courteous and attentive, whether by phone or in person. His tone and demeanor are encouraging to one to be open and comfortable with him as they express and share the problems of their vehicle. I would say JORGE CORDON has figured out a formula of how to deal with customers. I have yet to witness a customer that has left unhappy after they dealt with JORGE CORDON. Personally, on any given day, I would trust JORGE CORDON to help take care of me and my family for all my Honda Care needs. His experience and attentiveness is a valuable asset to NRHC. His interest to have a customer leave pleased and content with their interaction and service, excels any other I have encountered before.
If the day should come, I would hope that my interaction with any other Service Representative would be equally matched to that with JORGE CORDON. I'm hoping to feel comfortable and confident that my car and the thought of family's safety would be a high priority. Not simply another number to be logged in. I am unaware of NORM REEVES promise or commitment to their customer (something I would love to read one day), but I would hope that it includes and clarifies how a customer is to be treated with personal and thoughtful consideration, and not as a bottom-line number that would only add to the profit margin of the company.
Kazi N.
Los Angeles, CA
6/23/2012
The people at Norm Reeves Honda in Cerritos were awesome. Mr. Hossain Ahamed was very helpful when it came to the paperwork for the lease paperwork. He covered everything and whatever information I did not cover, he was able to fill in them for me. Mr. Hossain Ahamed was very straightforward with everything he mentioned about the deal.
He saved the car and showed me the entire details of the Honda Accord EX. I got the car I liked with the color and I was able to put money down for it. I signed all the papers and I put the down payment for it. This was done over a time period of two days.
I highly recommend getting Hossain Ahamed as your car salesperson when coming to this auto dealer.
H.E.
Sun City, CA
6/13/2012
NORM REEVES IS THE #1 HONDA DEALER FOR A REASON.
First time car buyer here. I am looking for a brand new car, a 2012 Honda civic EX but all my local Honda dealers (Spreen Honda and Moss Bros Honda) kept playing games with me and kept making a fool out of me by giving me aggressive quotes to lure me in their store, and once I arrive the prices change and all the extra fees appear on the paper. Deceitful and dishonest business practice. Never go to them, take your business to Norm Reeves, ask for JOSE MAGANA, he will take care of you.
I requested a quote from Norm Reeves late at night and i got a call early in the morning from JOSE MAGANA, he was the sales person who was helping me. We talked back and forth he was up front and honest with the quotes he sent me and he was patient to answer all my questions. I ran my credit through norm reeves and got accepted into their special financing of 0.9 to 1.9 rate. I was really going to go forward with this deal but my heart is telling me to get the other car that I desire which is the mazda3 I touring with moonroof and bose package.
Later today I’m going to sign papers with Mazda. I’m not even buying a car here but I feel the loss, only if I can afford 2 cars I would get one from them. Norm Reeves was the only honest dealership that I could find which was sad because they are 1 hour and 30 minutes away from me. But they beat all the local dealer prices in my area. One thing that I learned from this first time shopping experience is that Norm Reeves is number 1 for a reason, they are up front and honest towards customers. My experience could not be any smoother.
Give your business to the honest dealership, honesty alone is worth more than any savings. Norm Reeves is the only Honda dealership I can proudly recommend to anyone.
Ro Q.
Cerritos, CA
6/13/2012
I previously gave this place 4 stars. I'm updating to 5 stars, 6 months later, because of my experience yesterday.
My battery died yesterday and when I got it fixed the radio needed a security code for the anti theft protection. I did not have it nor could I find it online. When I called my sales person Sonny Wu and told him the problem he told me that he would look into it for me and get back to me as soon as he could. I thought he would take his sweet time since I was his customer 6 months earlier... nope. He got back to me just 1 hour later. He treated me the same on that call as he did when I bought my car.
Thanks Sonny!
Ceasar A.
Long Beach, CA
6/11/2012
My experience with Norm Reeves Honda was a great one. I recently purchased a 2012 Honda Civic Ex about six months ago and felt it was way too small. So i called them back looking for an Accord and a most excellent time. They gave me a great deal and did give me the run around.
Erika G.
Long Beach, CA
6/9/2012
Sales Agent Mark Nelson is Fantastic!
Mr. Nelson is absolutely the best Salesman on-site. 1st off, I told him that I would like to look at the cars first and he simply gave me card so that I could call him when I was ready. I very much appreciated his "NO PRESSURE" approach. He actually listened to what I was looking for in a car and didn't try to sell me on what he thought was best.
Once I was ready I called him up and he came right over. We test drove a fully loaded Civic and an Accord, but because my heart was on an Acura I ended up going across the street.
TAKE NOTE: Writing a review about a sales agent that I didn't purchase a car from SPEAKS VOLUMES!
Mark was knowledgeable in all areas: car specifications, finances, etc. and he didn't turn me away because of my financial situation like a salesman did a few weeks ago at the same dealership.
MARK NELSON is FAN-TA-BULOUS!
Deb F.
Orange, CA
6/6/2012
Norm Reeves Honda's service dept. is excellent. Great customer service & timely, quality repair work. They are very thorough in their examinations & share the results without a high pressure sales pitch attached. John, my service rep was friendly & genuine. I can see that service is JOB #1 for everyone on the team. I feel very confident in the work done. I will be back again.
Joey E.
Lakewood, CA
5/28/2012
If you want to avoid the usual car salesman headache/b.s ask for SONNY WU. He helped get me a new car by getting the most trade in value for my grimy- barely working-oil bleeding- housing a family of spiders- cosmetically challenged- extreme old car smell-1995 Honda prelude with 287000 miles. Thanks Sonny you're awesome!
Eric G.
Lakewood, CA
5/27/2012
We were very excited about purchasing our new vehicle this weekend. They looked busy, but Roberto Arteaga approached us and helped us out. He was very professional and very helpful with all the information. He helped us get approved. Roberto was patient especial with our kids going in and out of the vehicle. Thanks.
David Q.
Montebello, CA
5/26/2012
Went there Memorial Day weekend 2012. The place was super packed with people wanting and looking to buy cars. I went in around 1 pm with a newspaper ad hoping to get a lease deal limited to 10 people on approved credit. The sales person Kash helped me out. He was very professional and nice. He honored the newspaper ad, price matched a similar ad and made sure I was always be helped out. On top of everything I forgot to get the $20 gas card so my sister called him up and he offered to mail it us. This is the place to buy a Honda hands down!!!
Shannon N.
Norwalk, CA
5/17/2012
For the Service Dept: I am not actually giving the entire service dept 5 stars, only my service adviser John Cervantes. I had actually lost faith in this service department because of the marginal treatment I have received over the years and I had made a decision after my last visit to stop going there. However, my car had an emergency and I needed to get it to the dealership as soon as possible. Since this is the closet Honda dealership to my home, I went with it. I wasn't holding my breath that this visit would be any different. When John greeted me at my car, he was extremely friendly, pleasant & funny, when I told him what was wrong with my car, he told me at first that they would need to keep it overnight. I was panicking because I need to be at work the next day at 6am. So I let him take my car to see what they could find praying that they didn't need it over night. He came not to long after to tell me that I needed a power steering hose and I also need a power steering flush. He said they had the parts and the whole thing would take only an hour. I was so happy. After my car was completed they washed it and the mechanic explained to me everything that happened to my car, some thing that has NEVER happened before. John also explained to me about leak my car had. I was so impressed with the awesome customer service I received from John Cervantes and the mechanic. They are exactly what I think about when I think of customer service, they actually exceeded my expectations. They have renewed my faith in Norm Reeves Honda Service Department and I will definitely being taking my car there again - I will request John to be service adviser.
Mary W.
Carson, CA
5/16/2012
I have been a Norm Reeves customer since buying my Honda 10 years ago. The service is always done within the time stated, the service personnel are friendly and helpful, and of course the free coffee is great. I have never had to take the car back after repairs because something was not done right - they do it right the first time. I have learned to appreciate the recommended action plan - it allows me to budget for the next service visit.
Jenni P.
Placentia, CA
5/15/2012
I recently visited Norm Reeves Honda Center in Cerritos, and I had such a nice experience I am taking the time to write about it. My husband and I arrived late in the evening, with the intent of "looking" at a Honda pilot for me. We have two little ones now and just needed something bigger. I had my heart set on a pilot for a long time. I love Hondas- you just can't beat them. They are solid, reliable, well designed, and beautiful cars. My first car was a brand new accord, and I have had it for 12 years, and we are keeping it! No need to trade it in, it still runs great, looks great, and it's paid off! Anyways, Kevin Harris greeted us upon arrival, probably thinking we needed something for our accord. Instead, I spotted the exact pilot I wanted, and Kevin grabbed the keys. He knew so much about this car and all that it offered. His "presentation" so to speak, of the car, it's navigation system, the DVD system, and all the amenities it had, was awesome. We didn't feel pressured to buy, rather a genuine shared excitement for this machine. He loves what he does. We could tell that he took pride in his job- he knew answering our questions would help us to find the car that fit all our needs. This pilot did. Kevin also worked out a deal that we could afford. We really didn't need all the bells and whistles that this car had, but being that I tend to keep my cars forever, we decided to just go for it! My husband appreciated Kevin's patience and knowledge... It helped him decide to purchase my new car! I would also like to point out that Murat in the finance department is hilarious. Signing all the fine print is the least fun part when buying a new car, but again, he sat there, as late as it was, and answered all our questions with a great sense of humor. To make my point, he had a brick on his desk that read " keyless entry "!!!! Lastly, as we were walked out to our new car, there was Kevin. He didn't go home even though it was past 11:00 pm!!! He was there to show us a few last things, and he even programmed the navigation system with our home address to take us home. Thanks Kevin, Murat, and Norm Reeves Honda. What a pleasure it was doing business with you. I love my car!
H. S.
Los Angeles, CA
5/15/2012
My recent weekend visit there was first rate. I am in the market to buy a new Civic sedan and was promptly greeted by a friendly sales associate when I first arrived in the guest parking area.
My opinion is that the selection of new vehicles here is more comprehensive than any other local Honda dealership in the southern California area. The new car sales and service facility is easy to find and is conveniently located right next to the freeway and in the heart of the Cerritos auto region.
Norm Reeves is definitely a dealership worth considering if you're ever in the market for a new Honda.
Lisa B.
San Diego, CA
5/13/2012
This review is for the new car sales department; specifically Mark Nelson (sales) and and Mucio Sanchez (finance). When looking for a new minivan, my husband and I did our research and figured out exactly what we wanted. Next, we shopped around for the best price by emailing dealers and negotiating. We were serious buyers with great credit and wanted a really, really low price. The folks at Norm Reeves were willing to go lower than other dealers we talked with.
We live about 1 1/2 hours away, so I was pretty nervous. I didn't want to get any kind of bait-and-switch and have made the whole drive for nothing. But everything was 100% seamless and transparent -- NO SURPRISES. They remembered what car we wanted and had brought it around so it would be ready for us to test drive. They didn't try to upsell us to a more expensive trim line (we were buying the cheapest one). They honored the price we'd agreed upon by email. There was no runaround about the financing. On top of all this, they were both just super friendly from start to finish.
Also, we had a toddler with us and they were really patient and cool about it. It takes a couple of hours to buy a car, so that's a LONG time for a very small child to have to wait around!! Mark and Mucio were both really sweet to our son. This dealership is set up well for kids -- they have multiple play areas, baby changers in the bathroom, snacks for purchase, etc.
All in all, we had a great experience. We're excited about our new Odyssey and very happy with the sales price, interest rate, and customer service experience that we got at Norm Reeves in Cerritos. Like most people, I usually feel skittish about car dealers, but these two made it a pleasure.
Susy V.
Norwalk, CA
5/11/2012
I recently purchased a CRV at the Cerritos Honda dealer and am 100% satisfied!!! Mark Nelson, My sales rep took great care of me and was very understanding and helpful when I ran into some complications along the way (my fault of course). I am so thankful for their kindness and fairness:)
Karen H.
Long Beach, CA
5/7/2012
This was by far the easiest transaction ever. Jose Magana was a charm and both he and Jose Sanchez were very responsive...awesome job. From the email price quote to the test drive to the trade in, it was smooth and on point. Even the finance part was painless and Rich was terrific.
thank you, all!!
Jaclyn H.
La Puente, CA
5/4/2012
Best car-buying experience ever. Jude (our Sales Rep) was AMAZING. Excellent customer service, sincere, and worked with us to meet our needs. Ryan in Finance was hilarious and a pleasure to work with. We are definitely pleased with our new Honda Civic and will return to Norm Reeves for future purchases.
Jenn T.
Los Angeles, CA
4/30/2012
Had the BEST experience getting my brand spanking new Honda this past weekend (a fully loaded Fit - with Navigation system and Bluetooth and alloy rims) JoJo Bayas and Ziggy were the BEST. They were really willing to work with me on the price APR and how much I put down and I really felt like they were trying the best to - as Tim Gunn would say - "make it work" - I am so so sooooo happy with my new car. Thanks to JoJo and Norm Reeves (cheesy I know but you would never had caught me dead in a Honda about a week ago and I freakin love my new car!!!)
Chris S.
Long Beach, CA
4/30/2012
Great buying experience. Low pressure Sales. Service staff warm, friendly, accommodating and knowledgeable. Prompt servicing. Would encourage all to purchase their cars there!
Anglea H.
Anaheim, CA
4/30/2012
I purchased my 07 Volkswagen Jetta from Norm Reeves Honda in Cerritos! What an awesome experience! David Llamas was the salesman that helped me & my family out! He was so much more than helpful! He made the whole experience fun & fast! He was so personable & honest! I knew I made the right choice by going to Norm Reeves Honda because of David! Not only that but there prices were the absolute BEST! I went to 3 different dealerships before Norm Reeves Honda and left disappointed! I highly recommend Norm Reeves Honda in Cerritos and David Llamas!!
Sevan B.
Los Angeles, CA
4/30/2012
I purchased a new 2012 Honda CR-V over the weekend and it was a great experience. Everyone at Norm Reeves was polite and helpful and the actual car-buying process was relatively quick. Both Adil and Ramzi were honest, upfront, and helpful.
Buying a car can often be pain-staking and overwhelming but I look forward to doing business with Norm Reeves Honda in the future.
Peter K.
Chino Hills, CA
4/18/2012
We recently purchased a new 2012 Honda Pilot from Nader, Mazen, and Michael at the Norm Reeves Honda Superstore. They were very helpful and got us a great deal on the car. The paperwork process was smooth and they were very friendly.
Danny H.
Rialto, CA
4/16/2012
Herb Ratcliff helped me to find my dream car. I have been looking for just that right car, and he helped me tremendously, and to the point of purchasing it right then and there. I've been looking for either an Accord or a Civic, but most other places just didn't do it for me. Either there was too much mileage, wrong color, too old, wrong features, or something like that. You know what I mean. Well, anyway, Herb found me a new 2012 Honda Civic 4dr sedan in deep blue with only 7,607 miles on it. Not only that, but he also had a great price on it that could not be matched by other Honda dealerships or even the Carmax dealerships. I have to tell ya, folks. Norm Reeves caught onto a great fella. He knows his stuff, and he works his butt off. Really! Herb, if not for his tremendous energy, enthusiasm, and overall likeable character has made me believe that there are fine folks out there who are willing to do you right. Go stop by and say hello to Herb. You won't regret it. Herb jumps over mountains to help you find the car of your dreams. Also, I will be telling lots of people to head down to Norm Reeves and get right over to Herb Ratcliff for the very same experience that I had.
Luis D.
Carson, CA
4/13/2012
I'm was a first time buyer who has been all over the place looking for a specific car (Nissan Maxima SL) but couldn't get approved with the low income and down payment I had. so I checked this place and found a 04 maxima SL and finally, THEY GOT ME APPROVED. made all the deal online, so I just basically went there to check the car, sign and drive-off! I got the car for $10,950 which was 2k below blue book value based on the car's excellent condition, no scratch, leather has no wear and tear. and I'm sure because I used to be a mechanic my self(also took a friend with me).
JUST IN-CASE YOU GO HERE, LOOK FOR JOSE MAGANA!
:D
Mike S.
Irvine, CA
4/8/2012
Let me start by saying no Company or Business is PERFECT! This said lets talk about the good things. This was my 4th purchase at Norm Reeves Honda of Cerritos. I have to say buying a car can be a chore, but I love doing it at Norm Reeves Honda in Cerritos. They are all professional, courteous and happy to help you. Even when I was waiting around people that worked there talked to be and just treated me like a person and wanted to see what I was up to. I wasn't a sale and done deal. I was helped by Ramzi in the Internet department. He is awesome. This was my 2nd purchase with him and all my Honda purchases go thru him and I only recommend him to my Family and Friends. He helped me through the whole process even with all my demands he still smiled and helped me. THATS SERVICE WITH A SMILE! I like the dealership and its amenities. I drive all the way from Irvine to them. Theres probably 10 Honda dealership between them and me,but that goes to tell you that I like them and wont do business anywhere else. Also thank you to Murat in the finance department for his help. Keep up the great job. Hats of to everyone there. I will be back!
Mich X.
San Diego, CA
4/8/2012
I wanted to share the wonderful experience I had at Norm Reeves Honda. Bought two brand new hondas a couple of months ago (separate occasions) and left both times a happy and satisfied customer.
BRIAN CHEN was our salesperson and was incredibly helpful with everything. He was knowledgeable, courteous, and honest. He was able to answer every question we had about the cars and never pressured us at any point to buy the cars the same day. He sold the cars within our budget and really worked with us. He even called us back weeks later to make sure our cars met our expectations. BRIAN CHEN is definitely someone I trust at Honda and I will make sure that my family and friends always go to him when looking for a brand new car.
Dan Sandu (I think thats how you spell the last name :/ ) was our finance person and made the process as smoothly and quickly as possible. He didn't try to upsell anything on our car after we stated that we were not interested, which is a great plus!
Overall, my family and I had a great experience during and after the purchases of our cars. :D
(I just hope the service department isn't as bad as everyone on yelp says it is, I will update when I take the cars in for service)
Zina K.
Long Beach, CA
4/1/2012
Norm Reeves service department takes great care of me. No hassle friendly service.
Jose A Q.
Glendora, CA
3/31/2012
I purchased my CRV 2011 from Eduardo Mora last year. I'm so very happy specially now that gas prices are going up. I'm glad I listened to all Eduardo's recommendations and suggestions. His guidance on the vehicle purchase has been key in my job performance as I use it for work. Thanks very much for all your support. You're very kind and intelligent. Thanks very much.
Kathrine R.
Long Beach, CA
3/29/2012
I made an appointment to buy a new car with Lore Simons. She contacted me before the appointment to make sure that she had the colors and cars in stock that I was interested in. I was trying to decide between three cars. She took the time to have me look at and sit in each of the cars that I was interested in and she allowed me time to decide which car I wanted without pressure. She also spent a lot of time "crunching the numbers" to help me figure out which car made the most sense to purchase, again without any pressure. When I did decide, she made sure that I got a fair price on the car as well as a fair price for my trade in. When I drove away, I was driving exactly the car that I wanted for a very fair price and I was very happy with my purchase. Lore walked me through the whole process and she was there at the end of the purchase to say good-bye. She really put a lot of time and effort into my appointment and I really appreciated it.
Edmund B.
Laguna Hills, CA
3/26/2012
im not a yelper but loves to read reviews good and negative have to signed up to give credit to sonny..
first time buyer been browsing and checking reviews on dealerships based on costumer service and peace of mind price for a month...end up going to norm reeves cerritos surprisingly glad i did and im one of the reviewers who are satisfied with the service and given price.my mind was set on a color and model that i inquire through online came over robert was gone for the day he was the one been emailing back and forth and i met sonny.. im glad i met that dude he put it to work!..i was bout to leave knowing the car has been sold earlier that morning..my mind set wasnt bout to change but sonny made it all possible he bust his gameface on and made me feel like..look here imma go to work since the car u really wanted was sold out earlier morning imma get u another one u aint leaving without one..and glad i met dat dude..big ups for sonny look for that dude i guaranteed u dat he aint no bs salesman his gonna make it happen for u. and i went home with a car same model same color coming back this sunday have the car checked up better give me some freebies sonny i want honda mat, keychains full tank of gas cause the tank wasnt full and i live at laguna hills. we stayed up late to midnite to close the deal the rest are close and ur still there working..big ups sonny..yo da mann! again look for that dude his no bs salesman im not gettin any commission jus to recommend him hehehe..jus a happy camper with a car that i wanted he made it happen!..gyea!
ill do another review after this coming sunday visit....
Danny D.
Gardena, CA
3/23/2012
this excellent services, they can match our prices, and we really happy this service
Tonja E.
Los Angeles, CA
3/23/2012
Robert Lavariere is THE best salesperson ever. He turned the most horrible experience at this dealership into the best car buying experience ever. When I first called and spoke with him earlier in the week, he was leaving for the day and connected us with Mark Nelson. Mark was unprofessional, wouldn't answer our questions, lost his cool and got very testy when we started talking about cost and negotiating, insulted me, my husband and my kids, and treated us like we were not even worthy of his time or effort. He wouldn't show us the Kelly Blue Book info, and didn't want to let us see any of the paperwork on the car. His picture should be in the dictionary next to the words "typical used car salesman." If he told me that they were not going to make any money on the deal one more time, I think I was going to hurl!! I called Robert the next morning to let him know how his referral worked out and he was MORE than eager to turn that experience around. We came in the following day to meet with Robert and left with the car we wanted. Great price, great add-ons, HONEST, great service, respectful, HONEST, kind, helpful, HONEST. He took out all the certified pre-owned paperwork and showed us exactly what conditioning work had been done on the car, broke down the Kelly Blue Book comparison, and the value breakdown from when the car was turned in. We felt informed and respected, and had no doubt about what we were purchasing. Robert should be commended for his commitment to excellence and customer service. Our first car was from Norm Reeves Cerritos 15 years ago, and Robert made this experience even better. His superior service and attention to our concerns proved to be even more than we had expected. I do hope that you will recognize his quality of performance as he is truly an asset to your office and your organization.
Eduardo R.
Huntington Park, CA
3/21/12
Came to Norm Reeves Honda just to window shop but I left with a new Honda. They were all so nice and helpful. They weren’t pushy at all. They made buying a car very easy and simple. They gave me a great deal I couldn’t resist. I definitely recommend this dealership with everyone. -Eduardo Ramos
Pete R.
Montebello, CA
3/21/12
So a few weeks ago our car had broke down and we ended up at norm reeves where Mr Wu Tang Helped us get into a new 2012 Civic he had made our car buying experience joyful so I wanted to take the time to thank my helpful Honda guy.
Thank you Mr Sonny Wu Tang P.S. I have two sisters who want new cars so I may be seeing you again real soon.
John W.
Long Beach, CA
3/20/12
Came in on a whim after I totaled my car and was just looking around. 2 hours later, Norm Reeves hooked me up with a great deal on a 2007 Civic EX. The entire experience was great from the no pressure buying to the finance manager doing paperwork. I've boughten cars from Toyota from Penske Chevy on the same street and both places didn't match the experience I received at Norm Reeves!!
Estele G.
Gardena, CA
3/20/12
On 12/03/2011, I purchase a Honda Accord 2012 and I was very impress with all the services and personnel on each step of my purchase I receive from Norm Reeves Honda Superstore. I will go back to purchase any vehicles that I need in the future. My daughter is will be ready to purchase her car in a few months and i will take her there. Para los de español, yo les recomiendo Norm Reeves Honda Supertore para su compra de su auto en su futuro. Su servicio y trato al cliente es fenomenal. Es la primea ves que yo receive un trato de lo mejor en una agencia de autos.
Sarah W.
Cypress, CA
2/29/12
I would like to thank Mazen Abdeh for helping me out by choosing the best car I can get. It was an amazing experience. I didn't know if I should choose Honda or Toyota, but with Mr. Abdeh's help everything worked out and he showed me different cars and which would work out the best.The car I purchased was a Honda Accord. I would definately prefer Mazen Abdeh for an employee helper.
Katie H.
Long Beach, CA
2/28/12
I had such a pleasant experience at Norm Reeves Honda this past weekend. Our salesman, Mario Zegarra, was quite helpful in finding the right car for me and made the process easy, seamless, and quick. I highly recommend heading here when you're in the market for a Honda!
Kevin B.
Placentia, CA
2/28/12
Go and see David at the service desk he's awesome!
Agnes L.
Pasadena, CA
2/23/12
I bought my Trusty Honda Civic here in '01, and it's been smooth sailing ever since. I got a great price, good financing, and great service since. I've driven around getting service for my car here and there over the years, but the service and maintenancing here is really the best. I never feel like I'm getting taken advantage of, the pricing is good, and I always feel safer once my car gets handled here. When it's time to look for a new car, and alas, it seems that time may come pretty soon, I would definitely look here first. The quality and customer service is really top-notch.
Melissa M.
La Mirada, CA
2/22/12
Had a great experience buying a used Honda civic here. We were helped by Jose Bolivar who was awesome, he was very helpful, not pushy at all and listened to us. Ask for Jose when you go in and you won't be disappointed.
Jeff M.
Los Angeles, CA
2/20/12
I went to Kia, Hyundai, Volkswagen, and Mazda but walked away frustrated because I felt like there's no room to negotiate. Then I went to Norm Reeves Honda Superstore in Cerritos, after less than 30 mins of negotiation, I was already signing a contract for a brand new 2012 Civic. The sales guy Herb Ratcliff was straight and honest. I was thankful and satisfied with everything!
Tamar D.
Corona, CA
2/20/12
You know that feeling of dread as you get ready to go car shopping? That feeling of "oh no, prepare to get taken advantage of and fight tooth and nail to get a fair deal..." Well, you can get rid of that when you go here.
From the front desk, to the salespeople, to the finance manager, this was the absolute best car buying experience I have had. Quick, painless, and downright easy. Everyone was so nice, and they truly do give you a fair deal. I couldn't have asked for a better experience. Sure it helps to go in prepared, know what you want to spend, and what you expect for your trade-in. But they really do give you service that is second to none. Not to mention they have a HUGE selection of cars. So whatever you're looking for, you will doubtless find it here.
I worked with Ted, the Internet salesman, and he fought every step of the way to get me the best deal he could. Thank you Ted!
Mikey S.
Cerritos, CA
2/16/12
I took in my 99 civic to get serviced and kenny helped me out. I'm not that good with cars so he educated me on my car and he knew what he was talking about. I appreciated how honest he was and also how friendly he was. I recommend everyone to go to him. 5 stars for kenny
I highly recommend this dealership to anyone interested in a new Honda. Friendly service, wide selection, and fair deals. You cannot go wrong.
Thanks to Norm Reeves Honda for making car buying pleasant again.
Matt R.
Beverly Hills, CA
2/13/12
There's really nowhere else to go to buy a Honda.
For the past few years my dad had been telling me about his great experience with Linda Ly at NRH. He got his 2008 Accord sedan he wanted at the price he wanted, all with no-nonsense quotes through email and professionalism when he went to the lot. He told me that it must be that they're going for volume instead of huge margins on individual cars.
I graduated from college in June, so it was time for me to get a car. After months of research and test driving cars of different brands, I found the car that spoke to me (and my wallet): this year's accord coupe. That made my dad happy because he had already seen on the website that Linda Ly was still on the internet staff.
He contacted her, and she quoted a price a little below what I had been expecting to pay. Those graphs you see online that claim to show the lowest price? Forget it. NRH (or maybe just Linda) will beat that -- and without you even saying the price you are shooting for. That means no haggling, no pressure, and no feeling afterward that you just got screwed (because you didn't).
There was one problem: They (and all other dealerships in socal) didn't have the color I wanted in stock. So they offered to special order it AND KEEP THE QUOTED PRICE. I didn't need the car right away, so that was a no-brainer. Luckily for me, the exact car I wanted came in an earlier shipment, so instead of waiting three months, I got it three weeks later. They called as they were taking it off the truck on Friday. I went in yesterday to pick it up.
Then I got the Linda Ly experience my dad had been raving about. Everything was smooth. She had made sure the car had been put aside and led me to it without delay. After the test drive, I went straight to her desk, and she helped me through the initial paperwork, and instead of saying the standard, "I would like you to meet the sales manager," she asked if it was all right if a new guy observed what was going on. If Linda-caliber quality is the standard NHR has set, they're gonna be around for a long time.
Plain and simple: Norm Reeves Honda is THE place to buy a car if you're looking for a straightforward transaction, and Linda Ly is the greatest.
George G.
Lakewood, CA
2/1/12
This letter is written for dynamic clarification of Jerry Gonzalez and Marlon Carias synchronous character representing superlative public relation, business ethics, and customer service. Jerry is an outstanding salesman, a devoted business leader with cognitive equilibration between customer and supplier based principles.
Jerry and Marlon are prolific salesmen who are willing to dedicate their time, efforts, and abilities to achieve the goals of the customer/buyer practitioner. Both salesmen listen to their clients with an understanding, community service, exhibit the current week sales programs, and interpersonal skills to mentor and coach new buyers. Both sales team members build enthusiastic confidence to assist clients through loyalty, joyfulness, and intuitive thinking.
Purchasing my Vehicle from Jerry Gonzalez and Marlon Carias denotes the Aha Phenomenon about buying vehicles Norm Reeves Superstore!
Actually when I visited the Auto Super-center I had no intention to purchase a car immediately. It was my objective to view Norm Reeves vehicles for future reference to receive an new vehicle after the first quarter of the year.
Jerry Gonzalez displays courteous, communicative, knowledgeable, and outstanding customer service to create a covenant relationship between salesman and buyer. Well done Jerry and Marlon. Yes I will buy another vehicle from Norm Reeves because of the wonderful service!
Pete H.
Los Angeles, CA
1/5/12
If there is one thing I despise, it is dealing with the car sales process.
Taylor C at Norm Reeves made my reservations heading into the purchase of a minivan (which can be traumatic in its own right) disappear. The pricing and terms that were quoted before we actually made the trip to the dealership was exactly what was paid and the process and delivery were flawless! Taylor did everything he could to make the process smooth and even offered to show up on his day off to walk us through the delivery. I would recommend him to anyone.
The rest of our experience was just as nice as the finance manager did not try to upsell at every opportunity and we were out as quickly as the printer was able to produce the absurdly long documents.
Thank you to the Norm Reeves team for a wonderful experience and restoring hope that car buying can actually be pleasant!
Hedi K.
Hacienda Heights, CA
12/27/11
Norm Reeves Honda is the best! Superb service, friendly staff, clean environment.
Best selection of vehicles overall.
Make sure you ask for any specials, they are always willing to work with you and your circumstances. The parts store carries such a huge line of automotive accessories and aftermarket parts. This makes it my number one go to place for all of my automotive needs. It helps that they support car enthusiasts like myself.
Karla N.
Cypress, CA
10/15/11
Best Car Dealership in Town! I’ve been coming here for the past 7 years and had nothing but excellent service even my husband is thinking about converting over to a Honda for his next car. Their customer service over the phone is awesome as well and when your getting your car serviced they have complementary packaged snacks and coffee. Love this place they know about to take car of their customers!!
Kent N.
Los Angeles, CA
10/06/11
The whole process was easy peazy. Got a below invoice quote from their fleet department on the car I wanted, did a test drive, got approved and went home. Done and done.
StevAnn G.
Cerritos, CA
7/27/11
Omg this is the best Honda dealership I’ve ever been to! Excellent customer service, staff is very helpful! I’ve bought all of my cars here and I wouldn’t go anywhere else. Great job norm reeves!!!
Summer L.
Long Beach, CA
6/21/11
Seriously one of the best car buying experiences ever!_I had just bought a car in October of last year, which in contrast, was the WORST car buying experience ever. After complaining one too many times over the ensuing months to my mother about various aspects of the car and the purchasing experience, she told me to try and see if I could get out of it and into something I actually wanted. I didn't think it was remotely possible seeing as I had JUST purchased said vehicle 8 months prior and was already upside down on the loan substantially, but she insisted it was worth a try.
I jumped online and started doing some research on cars with great gas mileage, tons of awesome features with a low price tag, good resale value, and high safety ratings. Big surprise- my search led me to Honda! I had a Civic before and had absolutely no complaints about it. I absolutely fell in love with the 2011 Honda Insight but was convinced it was out of my budget because of my upside down loan. Following mama's advice (you know what they say about mom's knowing best) I went ahead and requested information online. I was very quickly contacted by Ramzi Maymoun, and sent an online price quote. With his guidance, I was able to get preapproved online, worked out a down payment amount, and was able to get most of the stuff people don't like about the car buying experience out of the way before I even set foot at the dealership! I headed straight over after work, and after less than 2 hours of working with Ramzi and Sal Rodriguez in financing, I drove off in a beautiful, brand new 2011 Honda Insight..all for CLOSE to the exact same amount I was already paying for my current car!
Not to mention, when I drove off the lot, the "Check Tire Pressure" light was on. I called the next day and made an appointment to have it looked at. Brian B. (I wish I remembered his last name) informed us that there was a HUGE nail in the tire, and it was unrepairable- but that they were going to take care of it, and wash my car for the trouble. I cannot sing Brian's praises enough- super friendly, very knowledgeable, & best of all, quick!
Bottom line- I will be back, and every member of my family will be back (if I can help it) to buy cars here. Norm Reeves Honda of Cerritos and it's employees (at least the ones I had the pleasure of dealing with) clearly have integrity and are dedicated to customer satisfaction from start to finish. I couldn't be a happier new Honda owner!
Paul G.
Lakewood, CA
6/05/11
If you want a new Honda, come to Norm Reeves Honda Superstore in Cerritos and please ask for GEORGE CALIMLIM. He's nice and a helpful salesman just like the guys from the Honda commercials. He got me a great deal on my Honda Element and I suggest you look for him before you make a purchase!!!
Paul G.
Lakewood, CA
6/05/11
If you want a new Honda, come to Norm Reeves Honda Superstore in Cerritos and please ask for GEORGE CALIMLIM. He's nice and a helpful salesman just like the guys from the Honda commercials. He got me a great deal on my Honda Element and I suggest you look for him before you make a purchase!!!
Elise S.
Pasadena, CA
3/25/11
I bought a 2011 Honda Fit a week ago and I could not be happier with my car and the help I got from Norm Reeves Honda Superstore. Chris Ramos was our guy in the internet sales department and we were out of there with a new car in two hours! Go to Norm Reeves for zero hassle, super low prices and friendly, not at all pushy salespeople. There was no pressure anywhere in the process, which was my favorite part. Thanks, Norm Reeves!
Carrie H.
Fullerton, CA
3/04/11
A good service department is hard to find but I have found one at Norm Reeves in Cerritos. The staff is prompt and always friendly. My husband and I started going there after a friend told us about the great experience they had and referred us to Octavio Cortes who was the service advisor that helped them. Octavio always made us feel like valued customers. He's now the service manager but he still takes the time to greet us whenever we take our car in for service. Anthony Ortiz is the service advisor who helps us now and he does a great job as well. He's patient and knowledgeable. We always feel like we've been given a good deal and treated fairly. We highly recommend the Norm Reeves service department!
Maura F.
Los Angeles, CA
1/03/11
I went to Norm Reeves last night and was lucky enough to work with Mark Lee to get my new Honda Civic. This review will be short and sweet, just like my visit there - there was no hassle, no phoniness - just straight up good service from honest people. It was really refreshing and it only took a few hours to find my new car, trade in my old one, and handle all the paperwork; I was out of there in no time and really got the best deal. Best thing I can reiterate is there was just no hassle, no games - which is hard NOT to encounter at any dealership. Just looked at the figures, took into consideration what I was hoping to pay, and we made a great deal in a short amount of time. Thanks again Mark, I can't speak more highly of him and the team over there. Pay him a visit if you want to drive home a great Honda!